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Technical Support (E-commerce)

Telestar VN
Save Job
Full time
Hiring 1 people
1 years of experience
Ho Chi Minh
Published 13/05/2024

Working Address

  • 207 Street 05, Lakeview, An Phu, District 2, Thu DucView map

Job Description

Key Responsibilities:

  • Provide technical assistance and support to customers via phone, email, and live chat.
  • Troubleshoot and resolve technical issues related to the applications used by customers,
  • primarily on eCommerce platforms.
  • Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
  • Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
  • Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
  • Document customer interactions, issues, and resolutions accurately in the company's CRM system.
  • Stay updated on product features, enhancements, and industry trends to provide informed customer support.

Requirements:

  • Strong technical learning abilities with a demonstrated aptitude for understanding and
  • troubleshooting software applications.
  • Previous experience in eCommerce is highly desirable.
  • Excellent command of the English language, both spoken and written. Candidates do not need to be native English speakers but must possess clear and effective communication skills.
  • Ability to provide phone support and conduct Zoom calls with customers.
  • Independent and dependable work ethic with the ability to work effectively in a remote team environment.
  • Strong interpersonal skills and the ability to communicate technical information clearly and concisely to non-technical customers.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities and workflows.

Working time: 13:00 - 22:00, Monday - Friday

Skills

Customer Support
E-commerce
Digital And Ecommerce
Communication Skills

Benefits

  • Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
  • Team building, Happy Hour every week.
  • Social insurance and annual leave are based on the Vietnam Labour Code.
  • Incentives will be added based on employee performance.
  • 13th-month bonus is provided based on performance.

Career

Company Info

About

Telestar is vastly experienced in contact center management and provides a competitive edge to our clients.

We are capable of managing a huge volume of tickets in a professional and a specialized manner.

 

Our belief is that all customers should be treated professionally and attentively. Telestar's Inbound contact center will fulfill the needs of your customers and form a strong link between your company and them.

 

Outsourcing inbound contact center services makes it easier for organizations to focus on their core businesses whilst also offering them higher flexibility and value savings. In return it also increases customer satisfaction due to effective client services.

 

At our outbound contact center a team of professionals takes every chance to initiate outbound communication to your prospected or existing customers. We provide you with a solution that enables you to manage all the communication with our agents ensuring overall quality of our services.

 

With Telestar, your entire team sits next to each other in a managed office. This increases the productivity of the team as a whole and makes it easier for you to manage the workflow.

Working Address

207 Street 05, Lakeview, An Phu, District 2, Thu DucView map

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