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Customer Service Staff (Japanese Speaking)

freeC's Client
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Full time
Hiring 1 people
3 years of experience
Ho Chi Minh
Published 29/05/2024

Job Description

Job Description

Customer Care

  • Provide Product knowledge to customer.
  • Assist customers with any product related inquiry.
  • Add-on any additional purchase request for customer.
  • Receive information and support customer care, resolve warranty complaints of customers.
  • Track the status of warranted products at Authorized Service Centers and give feedback back to customers.
  • Coordinate delivery in and out of warranty spare parts

Reports - Statistics

  • Pickup/Return warrant products report
  • Spare part report (Under Warranty/Service charge)
  • Revenue/Expense Reporting
  • Monthly cooperate with the Authorized Service Provider to statistics common defects of the product to send feedback to the manufacturer about common failures.
  • Make reports on the rate of warranty goods, response progress, warranty goods, repair quality ... of Authorized Service Centers
  • Monitor the warranty rate on time and overdue.
  • Update changes in the manufacturer's warranty and maintenance policy to the Authorized Service Provider.
  • Information to Manager about abnormal incidents, batch errors, critical errors ... to have a quick handling plan, avoid losses and affect customer psychology.
  • Perform other work as required by line management.

Requirements

  • Minimum 3 years of experience in charge of warranty service position. Experience in the electronics industry or small home appliances is preferred.
  • Knowledge: qualified in electrical, electronic, refrigeration engineering.
  • Skills: Proficient in office informatics,
  • Male/Female: ages 22 – 30 years old
  • Can communicate in Japanese, from N3 level.
  • Honesty, meticulousness, care, and enthusiasm. 
  • Fast handling in all situations at work.

Skills

Customer Service

Benefits

  • Full social welfare regimes as prescribed
  • Working in a young, dynamic environment.
  • Be facilitated for unlimited professional and professional training and personal development.

Career

Company Info

freeC
Ho Chi Minh
101-300 employees

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map