Customer Service

Công ty Canawan Global

Key Responsibilities:

• Provide prompt and effective customer support via multiple channels (hotline, SMS, email) on platforms like Etsy and TikTok
• Manage order status updates, addressing customer questions and concerns proactively.
• Resolve customer complaints and negative feedback efficiently, focusing on enhancing satisfaction and loyalty.
• Maintain transparent communication with customers through timely confirmation emails and updates.
• Report regularly to the team leader on progress, customer feedback, and any emerging issues.
• Collaborate effectively with cross-functional teams to resolve complex customer problems.

Requirements:

• Experience: Prior Print on Demand (POD) experience or at least one year of relevant customer service experience is preferred. Ability to manage a high workload and perform effectively under pressure is essential.
• Language Proficiency: Excellent English (IELTS 7.0 or higher) with strong written and verbal communication skills.
• Customer Focus: Proven ability to provide exceptional customer service, demonstrating empathy and effectively handling challenging situations.
• Attention to Detail: Meticulous and organized, with the ability to prioritize tasks and meet deadlines.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to identify and implement effective solutions.

• Competitive Salary: 9,000,000 - 12,000,000 VND per month (negotiable based on skills and experience).
• Fixed allowance: 500,000 VND
• Working Hours: 3:00 PM - 11:00 PM (one day off per week). Remote work after 1 months of paid on-site training.
• Overtime Pay: Fair compensation for overtime, in accordance with government regulations.
• Insurance: Comprehensive social insurance coverage.
• Supportive Environment: Friendly and collaborative team environment.
• Attractive Bonuses: Year-end bonuses, a 13th-month salary, and biannual performance-based salary reviews.
• Team Activities: Participation in annual team-building events and year-end parties