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Customer Service
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Customer Support
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Techcombank
Ho Chi Minh & 1 other places
2 months ago
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Customer Service Leader

Mediastep Software Inc
Save Job
Full time
Hiring 1 people
2 years of experience
Ho Chi Minh
Published 13/01/2023

Working Address

  • Lầu 12, Tòa nhà Vietjet Plaza, số 60A Trường Sơn, phường 02, quận Tân Bình, Tp.HCMView map

Job Description

  • Monitor and improve processes to improve KPIs, customer experience, and work productivity
  • Proactive at solve problem, Collaborate with other groups / departments to achieve business goals
  • Develop training plans for your team members.
  • Forecast of daily workload and peak time, plan to complete backlog but still maintain KPIs

Skills

Chăm sóc khách hàng
Customer Service
Customer Service Skill
Customer Support

Requirement

  • Team leader experience: 2 years, team size from 5
  • Experience with: e-commerce
  • English or Chinese: fluently

Benefits

  • Salary: nego (20-30M gross)
  • KPI bonus
  • 13 + 14th bonus
  • Annual trip
  • 15 days annual leave
  • Insurance full gross salary

Career

Company Info

Ho Chi Minh
1-50 employees