47 customer service jobs
Customer Service
Manpower Group MalaysiaWorking Address
- Level UP, NU Tower 2 Jalan Tun Sambanthan, Kuala Lumpur Sentral, 50470 Kuala Lumpur, MalaysiaView map
Job Description
Project: Social Media
Headcounts: 35
Location: KL Sentral
Working Mode: 24/7 Rotational shift
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Requirements:
• Has experience in Chat Support
• Open to relocate to Malaysia
• Degree holder
Skills
Benefits
- Employment Pass/Working Visa
- Basic Salary- RM4,000, Housing Allowance-RM200 & Complexity Allowance- RM500 plus KPI & Shift allowance
- Medical Insurance
- Medical/Annual Leaves
- FlIght ticket to Kuala Lumpur
- 2 weeks free hotel accommodation
- Perks of Gym & Dental
Career
Company Info
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
