24 Hot jobs in Customer Support

PURPOSE OF THE ROLE:

Assist clients in using information systems of the company, preparing audit schedules, following-up the certification process and supporting them to understand the requirements of standards about the Transaction Certificates, Materials and Products Compositions, Processes.

JOB RESPONSIBILITIES:

• Assist clients in using information systems (ICU, CUSI) of the company and helping them to understand the requirements of standards (GRS, RCS, GOTS, OCS, RDS, OBP, etc.) about Transaction Certificates, Materials and Products Compositions, Processes.
• Assist clients and business developments in contracting workflow.
• Make audit schedules, assign auditors, send audit documents to clients, assist them in inputting information to these documents.
• To be a contact point between clients, business developments, auditors and certifiers in Vietnam and overseas during contracting, planning, assessment, certification and post-certification workflows.
• Be responsible for issuing TCs (Transaction Certificates).
• Make invoice and follow up payment for each project requested by other CU offices.
• Monitor workflows of each project.
• Input data to CEDA (payment tracking app).
• Support marketing activities of Certification department (coordinating to organize fairs, exhibitions and workshop events).
• Other tasks assigned by Certification Manager / Deputy Team Manager.

JOB REQUIREMENTS:

• Graduated from Business Administration, Economics or similar majors.
• 1+ year of experience in Project Management/Coordinator/Planner or related positions.
• Good command of English (4 skills).

SOFT SKILLS

• Administrative skills (paperwork).
• Fast-learning and multi-tasking.
• Computer skills: can use Microsoft Office.
• Communication skills: be able to communicate with internal and external parties.

CHARACTERISTICS

• Organized, i.e., exhibiting effective time management, prioritization, planning, and efficiency.
• Open-minded, i.e., willing to consider alternative ideas or points of view.
• Collaborative, i.e., effectively interacting with others.

• Working hours: Monday to Friday, 8:30 AM - 5:30 PM (hybrid-working mode).
• Competitive salary & 100% salary during probation; Year-end bonus, Annual Salary review.
• Personal Health-care insurance.
• Annual teambuilding and health check-up.
• Social insurance, health insurance, unemployment insurance according to Labour Laws (full salary).
• Provided with a laptop, phone SIM, and all necessary equipment for work.
• International working environment with a culture of trust and close collaboration in small teams.
• Personalized training and development programs to maximize your potential, opportunities for professional and personal growth in a dynamic company.
• Plus all the cool office perks: Free coffee, snacks, events, and personalized workstations tailored to your needs.