Customer Service - eCommerce - Hanoi

freeC's Client

Scope of Work

• Direct Hotline counseling/receiving calls, emails, messages (email, chat, voice) from customers to answer questions, support to resolve customer complaints about products and services on the e-commerce platform.
• Update information on the system.
• Perform other duties as required by superiors.

Requirements

• Proficiency in Japanese (listening, speaking, reading, writing). Must have JLPT N1 certificate
• Graduated High School or higher education.
• Having experiences in customer services is an advantage.
• Loud & clear voice.

Benefits

• Join the insurance regimes according to the provisions of the Labor Law.
• Accident insurance 24/7.
• 14 days of leave/year.
• Annual Health Checkup.
• Participate in training courses on skills and profession.
• Experiencing a clear promotion path.
• Working in a dynamic, professional environment with many opportunities for advancement.

Work Schedule: 5 days/week, 2 days off