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Responsibilities

• Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
• Effectively analyze customer data to provide appropriate recommendations and resolve issues
• Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
• Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
• Build rapport with clients and effectively manage conflicts or misunderstandings
• Contribute to team efforts by achieving related results as needed
• Commit to meeting quality standards when handling customer inquiries

Requirements

• Basic knowledge of working with Google Workspace (Drive, Sheets, Docs)
• Experience in resolving complex issues
• Experience in communicating with upset or angry clients
• Basic understanding of empathy and its role in customer service
• Ability to identify weak points in the customer service process
• Familiarity with best customer service practices
• Proficiency in spoken and written Japanese and English
• Strong interpersonal and communication skills
• High level of professionalism
• Strong attention to detail and punctuality
• Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer)
• Stable internet connection

https://justmarkets.tech/jobs/customer-support/%d1%81ustomer-support-specialist-japan-desk/

We offer

• Working for a dynamically growing company
• Trainee period
• Opportunity to work remotely
• 12 shifts of annual leave per year
• 8 shifts of sick leave per year
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)