Japanese Speaking - Client Service Associate

freeC's Client

About Company

Company is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About the Role

As an Associate in the Client Service Team, you'll connect clients with industry experts. Your role involves understanding clients' needs and identifying the right experts to meet them. Juggling multiple projects will help you develop essential skills in sales, time management, negotiation, and professional communication.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conducting high-level industry and company research to identify relevant experts.
• Utilizing phone, LinkedIn, and email outreach to engage with industry experts.
• Screening experts to assess their suitability and relevance, focusing on quality.
• Scheduling interviews between clients and experts and ensuring client satisfaction throughout the process.

Requirements

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in English; N3 and above proficiency in Japanese is essential.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• A client-oriented mindset and passion for delivering quality service.
• Strong organizational skills with the ability to manage multiple projects simultaneously.

• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• Learning and Development programs including but not limited to our onboarding bootcamp, Mini-MBA program, and step up programs
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative, and diverse hub in the heart of Ho Chi Minh City