Customer Success
freeC's Client

Full time
Hiring 3 people
Under 1 year
Ha Noi
Published 12/07/2024

Job Description

  • Build and maintain positive relationships with customers, ensuring a good product experience for parents and students.
  • Listen to and understand the issues of parents/students to provide appropriate solutions.
  • Take care of students throughout their participation in classes/summer camps, and befriend them to ensure they feel safe and comfortable.
  • Manage customer data, collect and analyze customer information, and assess and survey the satisfaction levels of parents/students.
  • Upsell and increase the conversion rate of customer data from the Sales/Business department.

Requirements

  • At least 3 months of experience in Sales (Sales, Services, Business) or Customer Service. Preference will be given to candidates with experience in the Education sector.
  • Good communication and problem-solving skills, with a pleasant appearance/voice that easily creates a positive impression.
  • A "service mindset," placing customer experience at the center.
  • Enjoy communicating, conversing, and providing value to parents/children rather than just focusing on sales targets.
  • Passionate about selling quality educational products that bring value to thousands of parents and children nationwide.
  • Intelligent, hardworking, and kind-hearted.

Skills

Sales
Client Services

Benefits

  • Competitive income with unlimited growth: Base salary 8,000,000 - 10,000,000 VND/month + commission bonuses + performance bonuses + instant bonuses (if any) + allowances (phone allowance). Total income up to 15,000,000 VND/month.
  • Transparent salary/level increase roadmap based on data, with performance reviews every 3 months.
  • Enjoy full social insurance, health insurance, and other benefits according to labor laws and company policies: 12 days of paid leave per year, work from home, automatic one-day bonus, 90-minute menstrual leave per month, etc.
  • Emphasize the well-being of each employee: numerous internal bonding activities such as weekly Happy Hour, quarterly TeamBuilding, Year End Party, constantly changing Pantry/Cafeteria menu, and (especially) free on-site gym, etc.
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
https://freec.asia/
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map