Customer Success

freeC's Client

• Build and maintain positive relationships with customers, ensuring a good product experience for parents and students.
• Listen to and understand the issues of parents/students to provide appropriate solutions.
• Take care of students throughout their participation in classes/summer camps, and befriend them to ensure they feel safe and comfortable.
• Manage customer data, collect and analyze customer information, and assess and survey the satisfaction levels of parents/students.
• Upsell and increase the conversion rate of customer data from the Sales/Business department.

Requirements

• At least 3 months of experience in Sales (Sales, Services, Business) or Customer Service. Preference will be given to candidates with experience in the Education sector.
• Good communication and problem-solving skills, with a pleasant appearance/voice that easily creates a positive impression.
• A "service mindset," placing customer experience at the center.
• Enjoy communicating, conversing, and providing value to parents/children rather than just focusing on sales targets.
• Passionate about selling quality educational products that bring value to thousands of parents and children nationwide.
• Intelligent, hardworking, and kind-hearted.

• Competitive income with unlimited growth: Base salary 8,000,000 - 10,000,000 VND/month + commission bonuses + performance bonuses + instant bonuses (if any) + allowances (phone allowance). Total income up to 15,000,000 VND/month.
• Transparent salary/level increase roadmap based on data, with performance reviews every 3 months.
• Enjoy full social insurance, health insurance, and other benefits according to labor laws and company policies: 12 days of paid leave per year, work from home, automatic one-day bonus, 90-minute menstrual leave per month, etc.
• Emphasize the well-being of each employee: numerous internal bonding activities such as weekly Happy Hour, quarterly TeamBuilding, Year End Party, constantly changing Pantry/Cafeteria menu, and (especially) free on-site gym, etc.