Marketing Customer Support
AdStart Media Pte. Ltd

Full time
Hiring 1 people
Ho Chi Minh
Published 28/07/2022

Working Address

Job Description

We are seeking a full-time Marketing Customer Support , who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.

YOUR MAIN DUTIES: 

  • Manage large amounts of emails on a daily basis
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions 
  • Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction 
  • Keep records of customer interactions, process customer accounts and file documents
  • Refer issues and questions to management if necessary
  • Set up advertising campaigns on the internal and external tracking and analytics platforms
  • Conduct various tests and troubleshooting when it comes to the internal online assets such as websites, blogs, landing pages etc
  • Propose ideas and collect requests from business, marketing and sales teams; create and follow up all creative tasks such as landing pages, prelanders, banners, etc
  • Create proper documentation of processes
  • Market research including social trends, consumer insights, benchmarking, competitor and keyword analysis for a range of target markets
  • Line management, training and personal development of junior staff
  • English fluency is a must; French speaking is an advantage
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/ respond to different types of characters
  • Ability to multi-tasks, prioritize, and manage time effectively


Skills

Customer Service Skill
Customer Support
Customer Relations
Customer Service
Customer Engagement

Benefits

  • English speaking multi-cultural environment
  • Flexible working time
  • Competitive salary and benefits
  • Premium medical insurance package (option to extend to family members)
  • Annual employee’s health-check
  • Generous annual leave days and paid sick leave days
  • Bi-Annual Performance Review
  • English classes / Toastmasters Clubs
  • Various trainings on soft-skills and best practices
  • Annual company trips, year end party and periodic team-building activities
Company Info
AdStart Media Pte. Ltd
Ho Chi Minh
1-50 employees
https://adstartmedia.com/
Ho Chi Minh
1-50 employees
https://adstartmedia.com/
Marketing & Advertising
IT/ Software
Computer Networking

About

AdStart Media (www.adstartmedia.com) is a technology-driven company active in digital advertising and mobile payments, well-established and rapidly expanding globally. As an international performance network, we are proud to partner with global brands, publishing houses, media buyers and app developers. We are young, fun, collaborative and very social! At our core, we are a performance driven culture that believes growth comes from the power of meaningful connections. We value given thoughts and opinions to significantly contribute during a rapid expansion period and do meaningful work.

Working Address

District 2View map