Marketing Customer Support

AdStart Media Pte. Ltd

We are seeking a full-time Marketing Customer Support , who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.

YOUR MAIN DUTIES: 

• Manage large amounts of emails on a daily basis
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions 
• Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction 
• Keep records of customer interactions, process customer accounts and file documents
• Refer issues and questions to management if necessary
• Set up advertising campaigns on the internal and external tracking and analytics platforms
• Conduct various tests and troubleshooting when it comes to the internal online assets such as websites, blogs, landing pages etc
• Propose ideas and collect requests from business, marketing and sales teams; create and follow up all creative tasks such as landing pages, prelanders, banners, etc
• Create proper documentation of processes
• Market research including social trends, consumer insights, benchmarking, competitor and keyword analysis for a range of target markets
• Line management, training and personal development of junior staff

• English fluency is a must; French speaking is an advantage
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/ respond to different types of characters
• Ability to multi-tasks, prioritize, and manage time effectively

• English speaking multi-cultural environment
• Flexible working time
• Competitive salary and benefits
• Premium medical insurance package (option to extend to family members)
• Annual employee’s health-check
• Generous annual leave days and paid sick leave days
• Bi-Annual Performance Review
• English classes / Toastmasters Clubs
• Various trainings on soft-skills and best practices
• Annual company trips, year end party and periodic team-building activities