Technical Support Engineer

Công ty TNHH Insights

• Troubleshooting technical issues
• Support customers via live chat, email
• Consult and guide customers in the process of using the product, as well as provide necessary documents.
• Providing timely and accurate customer feedback
• Following up with clients to ensure the problem is resolved
• Participate in customer support for technical issues and in-house customer success team.

• Knowledge of Basic web development languages: HTML/CSS/JS
• Great communication and collaboration skills, comfortable with working cross-functionally with other teams.
• Workable English reading & writing skills.
• Passion for self-growth and willingness to pursue radical self-development.
• Self management, multitasking skills & ability to work under pressure.
• Attention to detail and good problem-solving skills
• Careful, patient, and empathize with the difficulties that customers face. 

Nice to have

• Experience with customer support
• Experience with Shopify themes, Liquid HTML and Shopify’s features
• Young, energetic, hunger for knowledge, and always ready for new challenges
• Empathy, Patience, Hardworking

What we will do

• Provide an environment in which you can grow either as an individual or who can contribute values in the big picture.
• Connect you with necessary mentorships and resources so that you can deliver the best possible outcomes.
• Ensure you are in good mental and physical health.
• Help you focus on what you do best.
• Give you the opportunities to constantly sharpen the skills you’re looking to develop, which will shape the future you pursue
• Work environment is fully equipped with modern laptops, computers, and necessary tools.

What You’ll Get

• A salary package of 15-20 Million VND/ month that makes you happy with fundamental benefits according to Vietnamese Labor Law
• Project bonus and Sales bonus based on your performance
• Opportunity to receive Stock option
• Working day: 5 days a week from Monday to Friday
• Working hour: 7,5 hours per day
• 13th-month salary and salary review every year
• Yearly company trip, monthly team-building activities with parties on special days such as Women’s Day, YEP and Christmas
• 12 days of annual leave