Technical Support (E-commerce)

Telestar VN

Key Responsibilities:

• Provide technical assistance and support to customers via phone, email, and live chat.
• Troubleshoot and resolve technical issues related to the applications used by customers,
• primarily on eCommerce platforms.
• Conduct thorough research and utilize resources to resolve customer inquiries efficiently.
• Communicate effectively with customers to ensure their needs are met and issues are resolved promptly.
• Collaborate with internal teams to escalate and resolve complex technical issues when necessary.
• Document customer interactions, issues, and resolutions accurately in the company's CRM system.
• Stay updated on product features, enhancements, and industry trends to provide informed customer support.

Requirements:

• Strong technical learning abilities with a demonstrated aptitude for understanding and
• troubleshooting software applications.
• Previous experience in eCommerce is highly desirable.
• Excellent command of the English language, both spoken and written. Candidates do not need to be native English speakers but must possess clear and effective communication skills.
• Ability to provide phone support and conduct Zoom calls with customers.
• Independent and dependable work ethic with the ability to work effectively in a remote team environment.
• Strong interpersonal skills and the ability to communicate technical information clearly and concisely to non-technical customers.
• Flexibility to work in a fast-paced environment and adapt to changing priorities and workflows.

Working time: 13:00 - 22:00, Monday - Friday

• Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
• Team building, Happy Hour every week.
• Social insurance and annual leave are based on the Vietnam Labour Code.
• Incentives will be added based on employee performance.
• 13th-month bonus is provided based on performance.