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Quality Supervisor

freeC's Client
Save Job
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Full time
Hiring 1 people
2 years of experience
Ho Chi Minh
Published 16/07/2024

Job Description

  • Responsible for managing team of QAs & Trainer
  • Data analysis and making designated reports/decks
  • Client & stakeholder management
  • Participating in internal & external calibrations
  • Communication to heighten awareness and focusing on importance of positive customer experience
  • Making recommendations and driving improvement
  • Ensuring that internal policies, procedures, and compliance regulations are being followed
  • Reduce learning curve and help enhance product/process knowledge of new joiners.
  • Ensuring that internal policies, procedures, and compliance regulations are being followed

Requirements:

  • At least 2-year experience in QA for Call Center (inhouse or BPO) will be a priority
  • Good at English (upper intermediate)
  • Ensure that Process quality and training are delivered effectively within the stipulated timelines
  • Evaluate process quality and take corrective actions which should be tangible
  • Evaluate effectiveness of T & D interventions
  • Improve calibration of QIC, SME and CSM within team
  • Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
  • Design and develop Quality framework
  • Ensure uniform quality of training being delivered by all training teams in line with client requirement Interact and streamline channels of communication with other Functions and Clients

Skills

QC - Quality Control
Quality Management
Training

Benefits

  • 13th-month salary
  • 14 days annual leave/ year.
  • Social insurance, Health Insurance, Unemployment Insurance & Accident Insurance.
  • Annual salary review.
  • Annual health check.
  • Career advancement opportunities.
  • Participate in company training programs and upskill courses.
  • Professional Workplace.

Career

Company Info

freeC
Ho Chi Minh
101-300 employees

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map