RESPONSIBILITIES

Project & Delivery Management

• Own the full project lifecycle including planning, execution, timeline tracking, risk mitigation, and delivery.
• Ensure CRM features, enhancements, and support initiatives are delivered within scope, budget, and quality expectations.
• Proactively identify delivery bottlenecks and implement solutions to maintain project momentum.
• Maintain clear project documentation and status dashboards for leadership visibility.

Stakeholder Management

• Serve as the primary point of contact for clients, management teams, and cross-functional partners.
• Manage expectations across diverse stakeholder groups, ensuring alignment, timely updates, and smooth communication.
• Facilitate steering committees, requirement workshops, and review sessions to secure buyin and clarify priorities.

Development Team Leadership

• Lead and mentor CRM development, enhancement, and support teams, ensuring clarity in assignments and workload balance.
• Maintain high team morale and a structured resource plan to prevent overload and ensure sustainable delivery.
• Review outputs for quality and ensure the team meets internal standards and best technical practices.

Quality Assurance & Continuous Improvement

• Implement and enforce quality assurance processes to ensure stable, scalable releases.
• Drive continuous improvement in delivery processes, communication flows, and support model
• maturity.
• Work with QA teams to validate releases, conduct postmortems, and quickly resolve production
• issues.

Support & Operations Excellence

• Oversee the CRM support team to ensure timely ticket resolution, strong client communication, and improved SLAs.
• Introduce process optimization, automation, or tooling that elevates product support to the next level.
• Monitor incidents, root causes, and trends to drive preventive improvements.

REQUIREMENTS

• 5+ years of project management experience, with at least 2 years in CRM or automotive-related platforms, is a plus
• Excellent English is a must.
• Strong understanding of CRM workflows, customer journey, and system lifecycle.
• Proven experience managing development teams and working closely with product, QA, and engineering leads.
• Exceptional communication, negotiation, and stakeholder management skills.
• Strong organizational skills with the ability to balance multiple workstreams
• Ability to work independently and collaborate with international teams across time zones.

Nice to Have

• PMP or PMI-ACP certification.
• Experience in sales or business development.

1. Compensation and benefit package 

• Attractive salary and benefits 
• Annual leave and 5 days of sick leave 
• 13th-month salary and Annual Performance Bonus 
• Premium healthcare packages 
• Allowance for project team activities 
• Extra benefits for long-term employees 

2. Exciting career and development opportunities 

• Large-scale products and projects with high reputation clients with related industries which is beneficial for your career plan. 
• Clear roadmap for career advancement in both technical and leadership pathways 
• A solid talented team behind you – great people who are passionate and proud of their work. 

3. Friendly and English-speaking working environment 

• Laptops provided. 
• Well-equipped & modern office with fully stocked pantry 
• Sponsored sports activities. 
• Friendly environment, great working location, extra leave days, working from home. 
• English working environment, Australian and global clients, onsite opportunities in Australia. 
• Flexible working hours - Monday - Friday. Hybrid working model, good work-life balance.