Customer Service Manager

Chứng khoán Phú Hưng

• Improve customer service experience, create engaged customers and facilitate organic growth
• Create and implement an effective customer loyalty program
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop and improve service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Learn about your organization‘s products or services and keep up to date with changes
• Adhere and manage the approved budget
• Maintain an orderly workflow according to priorities
• Other tasks assigned by Deputy General Director, General Director.

• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing, advanced troubleshooting, good communication and negotiation skill, work efficiency
• Management skills, analysis skill, presentation skills
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Careful, honest, high responsible
• Good looking
• Strong ability to work independently and to multitask efficiently
• Able to working under high pressure

• Competitive salary package according to capacity, detailed negotiation in the interview;
• Renew on salary about 1-2 times/ year;
• Lunch allowance and parking lot at the building;
• Get annual health care, 24/24 Accident Insurance (health insurance), and Social Insurance with a 100% salary package;
• To buy health insurance package at Aon (with Manager or higher level);
• To participate in the training programs of the company (professional skills, interpersonal skills);
• Sponsored expenses when attending company training courses;
• Bonuses include:

- Bonus KPI, business performance at the end of the year and Tet holidays up to 3,5 months’ salary (13th month included);

• Days of leave: 12 days/ year;
• New, first-class office in Phu My Hung Tower, District 7, HCMC;
• Team building/ Outing/ Indoor activities/ Parties/ Annual travel with the company;
• A young dynamic environment, professional, working, and learning opportunities related to investment knowledge, directly from experts in the securities industry.