Working Address
- OthersView map
Job Description
- Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
- Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
- Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (Service level, costs).
- Administer and documents customer orders, inquiries and complaints, in accordance with company’s procedures.
- Identify and exploit cross – and up selling opportunities with existing or new customers and/or forward these to Senior Manager.
- Handling processing contract, supervise material in-out and report to Procurement Manager.
- Contact with oversea and local suppliers for raw material delivery and cost.
- Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
- Performing other job-related duties as necessary or assigned by Procurement Manager, Factory Manager or General Director.
- Education: University graduated, priority in Marketing or Business Administration field
- Language: Fluent in Japanese (Must), English (preferable).
- At least 2-3 years solid experience in Customer Service or Merchandise role in foreign manufacturing company. Preferable in working or studying in Japan.
- Familiar in MS, especially Excel, Word.
- Honest, careful, detailed-mind and strong sense of responsibility and discipline.
- Ability to work well in a team environment.
- Good communication skill and ability to work independently, time management skill. Solving problem skill and work with overseas customers and local suppliers.
Skills
Administration
Ability To Multitask
Admin
Benefits
- Working time: 07:30-16:30 from Monday to Friday, 07:30-16:30 Saturday (entitled for alternate off for Saturday and every Sunday).
- Meal & Area Allowance allowance
- Attendance Allowance. No attendance allowance is provided if there is any absent from work (no pay leave or sick leave)
- Transportation arrangement if daily routes from Ha Noi or Nam Dinh to the company or vice versa.
- Time for making the payment of Social, Health and Unemployment Insurance: After 2 months of probation.
Faro Vietnam
Ha Noi
51-100 employees
https://www.farorecruitment.com.vn/?msclkid=84caeab8b3e711ecbb60f424eca60704
Ha Noi
51-100 employees
https://www.farorecruitment.com.vn/?msclkid=84caeab8b3e711ecbb60f424eca60704
Labor Supply
Human Resources
About
Faro Vietnam is a member of Faro Recruitment Group - the subsidiary of Outsourcing Inc., a leading outsourcing company in Japan. With more than 10 years of establishment and operation, Faro Vietnam is recognized as a leading reputable human resources service provider in Vietnam. Clients are satisfied with Faro Vietnam is not only due to the premier quality of services but also the added on support that are beyond than the scope of services they engaged.
Working Address
521 P. Kim Mã, Ngọc Khánh, Ba Đình, Hà Nội, VietnamView map
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Copyright © 2021 Công Ty TNHH freecracyĐiện thoại: (84.28) 2253 4031
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
Trụ sở chính: Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCM
Người đại diện: Kazuki Kunimoto Số ĐKKD: 0315334084 Ngày cấp: 16/10/2018 Nơi cấp: Sở KH&ĐT TP.HCM
