Customer Service Assistant

Faro Vietnam
Full time
Published 18/02/2021

Job Description

  • Handle and process customer orders, inquiries and questions, according to internal processes and work instructions.
  • Receive and handle customer complaints, monitor and evaluate the resolution process, in consultation with relevant stakeholders.
  • Track and monitor customer orders, inquiries and complaints in the customer service systems, according to key indicators (Service level, costs).
  • Administer and documents customer orders, inquiries and complaints, in accordance with company’s procedures.
  • Identify and exploit cross – and up selling opportunities with existing or new customers and/or forward these to Senior Manager.
  • Handling processing contract, supervise material in-out and report to Procurement Manager.
  • Contact with oversea and local suppliers for raw material delivery and cost.
  • Coordinate and supervises activities in assigned team, in line with commercial guidelines and procedures.
  • Performing other job-related duties as necessary or assigned by Procurement Manager, Factory Manager or General Director.


  • Education: University graduated, priority in Marketing or Business Administration field
  • Language: Fluent in Japanese (Must), English (preferable).
  • At least 2-3 years solid experience in Customer Service or Merchandise role in foreign manufacturing company. Preferable in working or studying in Japan.
  • Familiar in MS, especially Excel, Word.
  • Honest, careful, detailed-mind and strong sense of responsibility and discipline.
  • Ability to work well in a team environment.
  • Good communication skill and ability to work independently, time management skill. Solving problem skill and work with overseas customers and local suppliers.


  • Working time: 07:30-16:30 from Monday to Friday, 07:30-16:30 Saturday (entitled for alternate off for Saturday and every Sunday).
  • Meal & Area Allowance allowance
  • Attendance Allowance. No attendance allowance is provided if there is any absent from work (no pay leave or sick leave)
  • Transportation arrangement if daily routes from Ha Noi or Nam Dinh to the company or vice versa.
  • Time for making the payment of Social, Health and Unemployment Insurance: After 2 months of probation.

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