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Ha Noi
2 months ago
Xét tăng lương và khám sức khỏe định kỳ hàng năm.
Tham gia đầy đủ BHXH, BHYT, BHTN và BH 24/24.
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Training And Development
Coaching & Training
Administrative Assistance

Training & Quality Manager

freeC's Client
Save Job
Full time
Hiring 1 people
3 years of experience
Ho Chi Minh
Published 23/11/2023

Job Description

Role & Responsibilities:

• Responsible for managing team of QAs & Trainer

• Data analysis and making designated reports/decks

• Client & stakeholder managment

• Participating in internal & external calibrations

• Communication to heighten awareness and focusing on importance of positive customer experience

• Making recommendations and driving improvement

• Ensuring that internal policies, procedures, and compliance regulations are being followed

• Reduce learning curve and help enhance product/process knowledge of new joiners.

• Ensuring that internal policies, procedures, and compliance regulations are being followed

General and Specific skills:

• At least 3 year experience in QA cum Trainer Manager for Call Center

• Ensure quality based intervention

• Ensure that Process quality and training is delivered effectively in the stipulated timelines

• Evaluate process quality and take corrective actions which should be tangible

• Evaluate effectiveness of T & D interventions

• Improve calibration of QIC, SME and CSM within team

• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires

• Design and develop Quality framework

• Ensure uniform quality of training being delivered by all training teams in line with client requirement

• Interact and streamline channels of communications with other Functions and Clients


Data Analysis


Company Info

Ho Chi Minh
101-300 employees


freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map