Technical Support Engineers

EVIZI LLC

Job Description

We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.

Successful candidates will have excellent English communication skills (reading, writing and speaking), interested in working closely with customers located throughout the US, willing to work off-hours and have the following skills.

Job Requirements

• Very good in English communication.
• Train, mentor, and supervise other Engineers when being assigned.
• Advanced knowledge of cloud services such as Microsoft Azure and Application Insight.
• Knowledgeable of OOP, HTTP Protocols, web services, and SOAP API.
• Understanding and usage of incident management systems such as Zoho Desk as well as project management tools such as TargetProcess.
• Strong knowledge of database technology such as SQL Server and MySQL.
• Understand the testing process, can write test cases (especially write clear test steps when logging a customer's bug so the QA and development team can reproduce the bug easily).
• Advanced ability to troubleshoot and trace logs.
• Strong sense of curiosity and the ability to quickly & eagerly learn the inner workings of applications are musts.
• Can work onsite if required. 
• Working time: night shift.
• Candidates are Vietnamese people.

Work Place: Da Nang, Ha Noi

Benefits and Incentives

• Competitive Salary: Attractive and highly competitive salary packages.
• Healthcare: Premium healthcare insurance with annual check-ups at top-tier hospitals.
• Performance Bonuses: Annual performance reviews with substantial bonuses and salary increases.
• Onsite Opportunities: Opportunities to work onsite in Silicon Valley and other locations.
• Additional Salary: 13th-month salary bonus.
• Holiday Bonuses: Bonuses for Vietnamese public holidays, special holidays, and personal occasions (e.g., birthdays, newborn baby, marriage, bereavement, sickness).
• Overtime Compensation: Payment for overtime work.
• Remote Work: Work-from-home policy with 30 days per year.
• Tech Support: Personal laptop and monitor support.
• Company Events: Exciting company trips, team-building activities, New Year parties, sports activities, and monthly birthday celebrations with finger food.
• Referral Bonus: Incentives for successful employee referrals.
• Paid Leave: 12 days of fully paid annual leave.
• Collaborative Environment: Work in a collaborative, innovative, and supportive environment to make an impact in the security industry.
• Language Skills: Opportunities to speak English with clients.