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Technical Support Engineer
EVIZI LLCWorking Address
- Danang Office: Danang Software Park - 6th Floor, 02 Quang Trung Street, Da Nang.View map
Job Description
Job Description
We are looking for several engineers to provide world-class support to a US based software application company. We have openings for engineers with various levels of experience, so this is a great opportunity for growth.
The Technical Support is responsible for troubleshooting, replicating, and analyzing issues reported by customers. This role requires excellent communication skills, a customer-centric mindset, and the ability to troubleshoot and resolve customer inquiries effectively.
Successful candidates will have good English communication skills (reading, writing, speaking and listening), interested in working closely with customers located throughout the US, have the following skills.
Responsibilities:
- Work closely with end-users to support troubleshooting and resolving customer issues or escalate them to the appropriate team when necessary.
- Partner with sales, technical support, and other departments to address customer concerns efficiently, ensuring seamless resolutions.
- Respond promptly and professionally to customer inquiries via calls and chats, maintaining a high level of service
- Handle customer complaints with empathy and professionalism, ensuring satisfactory resolution.
- Understand the testing process, can write test cases (especially write clear test steps when logging a customer's bug so the QA and development team can reproduce the bug easily)
- Understand and usage of incident management systems such as Zoho Desk
Job Requirements
- Very good at English skills:verbal, reading, and writing.
- Have over 3 years of experience working with English-speaking clients in the software testing field or customer service.
- Good at problem-solving and conflict-resolution abilities.
- Exhibit strong organizational skills and keen attention to detail, ensuring accuracy and efficiency in all tasks.
- Strong sense of curiosity and the ability to quickly & eagerly learn the inner workings of applications are musts.
- Good logical thinking skills, effectively connecting requirement points to application flows for comprehensive understanding and testing.
- Have knowledge of API testing, database technology such as SQL Server and MySQL.
- Bachelor's degree in C.S. or related technical discipline.
Skills
Benefits
Benefits and Incentives
- Competitive Salary: Attractive and highly competitive salary packages.
- Healthcare: Premium healthcare insurance with annual check-ups at top-tier hospitals.
- Performance Bonuses: Annual performance reviews with substantial bonuses and salary increases.
- Onsite Opportunities: Opportunities to work onsite in Silicon Valley and other locations.
- Additional Salary: 13th-month salary bonus.
- Holiday Bonuses: Bonuses for Vietnamese public holidays, special holidays, and personal occasions (e.g., birthdays, newborn baby, marriage, bereavement, sickness).
- Overtime Compensation: Payment for overtime work.
- Remote Work: Work-from-home policy with 30 days per year.
- Tech Support: Personal laptop and monitor support.
- Company Events: Exciting company trips, team-building activities, New Year parties, sports activities, and monthly birthday celebrations with finger food.
- Referral Bonus: Incentives for successful employee referrals.
- Paid Leave: 12 days of fully paid annual leave.
- Collaborative Environment: Work in a collaborative, innovative, and supportive environment to make an impact in the security industry.
- Language Skills: Opportunities to speak English with clients.
Career
Company Info
About
EVIZI is a leading provider of technology solutions and outsourcing services to customers worldwide. With our unique dual-shore model featuring a headquarters in the heart of California’s Silicon Valley and locations in Atlanta and Minneapolis coupled with technology centers located in strategic cities throughout Vietnam and China, our development and delivery capability is centered on a clear, repeatable process and methodology led by our certified Project Managers and highly skilled developers. We take ownership and partner with your core development team to ensure outstanding quality, on time delivery and, most importantly, to target specifications. Specialties: ITO Services, BPO Services, Business Development in Vietnam and China. Danang Office: Danang Software Park – 6th Floor, 02 Quang Trung Street, Hai Chau District, Da Nang. Hanoi Office: Viet A Building – 12th Floor, 09 Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Ha Noi. Ho Chi Minh Office: MG Building – 3rd Floor, 2-2B Lam Son Street, Ward 2, Tan Binh District, HCMC.
Working Address
Danang Office: Danang Software Park - 6th Floor, 02 Quang Trung Street, Da Nang.View map
Gallery
Head Office: Floor 06, BCONS TOWER II Building, No. 42/1 Ung Van Khiem Street, Ward 25, Binh Thanh District, Ho Chi Minh City
Representative: Kazuki Kunimoto Business Registration Number: 0315334084 - Date of Issue: 16/10/2018 - Issuing Authority: Department of Planning and Investment of Ho Chi Minh City
