8 Hot jobs in QA/QC Engineer (IT)

• Technical Support & SLA Management: Act as the primary point of contact for customers after product go-live.
• Perform first-level investigation of technical issues (classifying bugs vs. service requests).
• Coordinate with the Engineering team to resolve complex issues while ensuring strict adherence to SLAs.
• Project & Delivery Oversight:
• Manage customer expectations and project timelines for post-launch phases.
• Handle Change Requests (CR) and coordinate periodic production updates for customizations or bug fixes.
• Support the delivery team and assist the accounting team with monthly service reconciliation.
• Client Relationship & Growth (Farming):
• Maintain deep "know-how" of each customer's specific system and customized features.
• Identify potential client needs to "farm" and grow existing accounts.
• Support the sales team in tender bidding processes from a technical perspective.

Job requirements

Education & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems (MIS), or a related technical field.
• 1–4 years of experience in technical roles such as Technical Support Engineer, Application Support, QA/QC, or Junior Business Analyst.
• Prior experience working in a Software product company or an Outsourcing environment with a strong product mindset is highly preferred.

Technical Competencies

• Database Management: Proficiency in SQL (SQL Server, PostgreSQL, or MySQL) to perform data lookups, verify system logic, and run diagnostic queries.
• System Analysis: Strong ability to perform First-level Investigation, including reading system logs and using browser developer tools to identify root causes.
• API Knowledge: Solid understanding of Web Services/APIs and experience using tools like Postman for testing and troubleshooting integrations.
• Technical Documentation: Proven ability to translate complex technical issues into clear Bug Reports for the Engineering team and User Manuals for clients.

Professional & Soft Skills

• Communication: Exceptional ability to "bridge the gap"—explaining technical constraints to non-technical stakeholders and business requirements to developers.
• Problem-Solving: A proactive approach to troubleshooting with a focus on meeting SLA (Service Level Agreement) commitments.
• Account Management: Ability to manage multiple client expectations simultaneously, maintain project timelines, and identify potential growth opportunities (Farming).
• Language: Proficiency in English (Intermediate to Advanced) for effective communication with international clients (US, Japan, etc.) and reading technical documentation.

Preferred Attributes

• Familiarity with Agile/Scrum methodologies.
• Understanding of Cloud concepts (AWS/Azure) and Microservices architecture.
• Experience in Tender Bidding or supporting sales teams with technical proposals is a significant plus.

• Bonus: 13th month salary
• Providing Employee Stock Ownership Plan to employees as a part of compensation package
• Annual health check-up
• Opportunity to work directly with customers who are leading companies in Vietnam as well as internationally such as Japan, USA, etc...
• The nature of the job is challenging, so you can always promote your capability and interpersonal skills
• Monthly Employee recognition and rewards
• Dynamic technology environment, open working, democracy, many corporate activities for active people (sports, vacation, team building activities ...)