I. Store Operation
1. Store VM
- Ensuring the Store VM quality of the store as standard.
- Ensuring products display standards in the store (VM).
2. Inventory
- Inventory control monthly by operating and managing inventory at the Stores.
- Offering sales programs to clear inventory.
3. New Store Opening Set-up
- Responsible for analyzing premises set up new stores.
- Managing the projects of new store openings, store fit-outs, and launches in line with pre-agreed budgets.
- Preparing the checklist requirement to distribute to relevant departments and following up with the progress.
4. Store Document Management
- Preparing and monitoring team to work on the document in accordance with Store - Operation, procedures/guidelines, such as sales recording, money depositing, goods ordering/ receiving /returning, and writing off.
- Reviewing the principles and practices of the Retail store processes, ensuring that all staffs are able to follow correctly
5. Maintain store standards and merchandise standard
- Checking and maintaining working standards follow store processes.
- Ensuring store assets and equipment are in good condition
II. Sales Management
1. Sales
- Partnering with Retail to provide data for buying.
- Communicating Sales Targets, sales plans, and sales results to Store Managers.
- Monitoring sales targets monthly, quarterly, and annually.
- Coordinating, urging, and monitoring the SMs by managing the store performance, and sales KPIs and supporting Retail to have activities to drive sales, and push sales to ensure achieving the sales targets.
- Analyzing sales and doing the action plan and ensuring the team is well communicated.
- Trade marketing: cooperating with Marcom to ensure brand identity at the point of sale, activation, and promotion.
- Planning, managing, and store arrangement for the promotion by following promotion guidelines.
2. Customer Service Quality
- Maintaining close contacts with top-tier customers, co-operating with CRM. Department to build the CRM program to serve the current customer and recruit new customers.
- Partnering with CRM to improve Customer Experience.
- Ensuring quality of sales service according to standards Quality customer service, after-sales.
3. Team training & development
Following all the staff training/ coaching: product, store operation training and staff development, soft skills ...
III. Other tasks assigned by the Line Manager
- Excellent experience in project management and working to deadlines in a fast-paced environment.
- BA Degree in Economics or relevant field.
- At least 3-5 years’ experience of the retail environment and experience in new store openings and luxury brands.
- An understanding of the value of brands and the ability to communicate brand values.
- Experience in managing training, mentoring and supervising new team members.