Negotiator - Night Shift
OUTSOURCE SOLUTIONS CO.,LTD

Save Job
Full time
Hiring 5 people
1 years of experience
Ho Chi Minh
Published 26/06/2025

Why You’ll Love Working Here

Work in a foreign-friendly and professional environment.
Full participation in social insurance according to government regulations.
Competitive salary commensurate with capabilities.

Working Address

  • 60/15 Lý Chính Thắng, Quận 3View map

Job Description

1. JOB RESPONSIBILITIES:

  • Work with creditors to negotiate/agree upon a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients.
  • Analyzing customer profiles and identifying the conditions required for the best agreement for the customer, following company guidelines (training will be provided upon employment).
  • Collecting and submitting necessary documents provided by customers.
  • Checking, reviewing files, and contacting the responsible person at the bank to explain and present the reasons of the customer for approving specific support programs offered exclusively for the customer.
  • Informing customers about the offers provided by the bank.
  • Persuading customers to follow the bank's plan to receive the best benefits.
  • Coordinating with departments (Sales, Customer Service, Billing, etc.) to address customer inquiries when needed.
  • Performing other tasks as required by management.

2. REQUIREMENTS:

  • Fluency in English, accent US (work with customers/partners and banks in the US, work with English 100%, IELTS 7.0 or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
  • Minimum 1 year of experience as a Negotiator or related positions: Customer Service, Customer Relationship, Processor Representative, Client Relationship, BPO Agent, Credit Consultant,...
  • Age: 18 - 35 years old, good health and willing to work night shift.
  • Pronounce clearly, confidently and attractively.
  • Strong analytical and organizational skills. Excellent research & problem solving skills.
  • Must be highly self-motivated, able to work independently, and make sharp, results-driven decisions under pressure and tight deadlines. A strong sense of urgency and commitment to hitting KPIs is non-negotiable.

Preference will be given to candidates who:

  • Can start working immediately, attend interviews, and start work promptly.
  • Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.
  • Have previously worked with US banks.

Skills

English
Customer Service Skill
Banking & Finance

Benefits

3. WE CAN OFFER:

  • High salaries for high performance, Official Salary: 25.000.000 - 30.000.000 VND + Bonus.
  • Work in a foreign-friendly and professional environment.
  • Full participation in social insurance according to government regulations.
  • Annual regular health check-ups.
  • Team building activities and a 13th-month salary based on the company's business performance.
  • Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
  • The company provides all the necessary work equipment.
  • Training on software usage such as CRM, ZOOM as required by the company.
  • Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
  • Separate resting area during lunch break.
  • Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
  • Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.
Company Info
OUTSOURCE SOLUTIONS CO.,LTD
Ho Chi Minh
1-50 employees
https://outsourcesolutions.vn/
Ho Chi Minh
1-50 employees
https://outsourcesolutions.vn/
Financial Services
Banking

About

Outsource Solutions is a service company specializing in assisting clients in finding the right partners to build, operate, and manage projects according to their specific requirements at a reasonable cost. We are committed to delivering optimal solutions that help clients save time and resources while ensuring the highest operational efficiency.


With a customer-centric approach, Outsource Solutions continuously enhances the quality of our services to provide the best possible experience. At the same time, we foster a professional, transparent, and equitable working environment where every employee is valued and given opportunities for growth.


If you are looking for a stable workplace with abundant learning and development opportunities, Outsource Solutions is the ideal choice to accompany you on your career journey.


Working Address

60/15 Lý Chính Thắng, Phường Võ Thị Sáu, Quận 3View map

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