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About Company:

This is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world

About the Role

As an Associate/Senior Associate in the Japanese Network Expansion Team, you will act as a knowledge broker between our clients and Japanese industry experts. Your roles are two-fold: 1) to identify Japanese experts with the most relevant experience to fill our client knowledge gap, and 2) to proactively recruit Japanese experts to expand our Japanese expert network.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant Japanese experts.
• Utilizing phone, LinkedIn, email outreach and other tools to connect with experts
• Critically screening experts for their suitability and relevance to address a client’s needs with an emphasis on quality.
• Think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients’ questions.
• Spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients.
• Act as a knowledge broker between our clients and Japanese industry experts.
• Working on multiple projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation, and professional communication skills.
• A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.

Requirements

• 0-3 years of work experience in client service or related roles.
• Bachelor's degree or equivalent qualification.
• Fluency in Japanese (Writing & Speaking); intermediate and above proficiency in English is preferable.
• Strong communication and interpersonal skills.
• Ability to perform high-level research and critical thinking.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• The opportunity to gain transferable skills, including research, commercial awareness, professional communication, time and project management
• Learning and Development programs, including but not limited to our onboarding bootcamp, Mini-MBA program, and step-up programs
• Be part of a creative, entrepreneurial, and fast-paced workplace guided by the values of transparency, diversity, quality, caring, teamwork, ownership, leadership, and constant improvement
• Competitive compensation schemes, including a monthly performance bonus
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in Athens, Montreal or Vancouver through our exchange program
• Work in a collaborative and diverse hub in the heart of Ho Chi Minh City