IT Helpdesk Specialist

freeC's Client

• Provide first-line technical support to employees through phone, email, or in-person interactions.
• Diagnose and resolve hardware and software issues across various platforms, including Windows, macOS, and Linux.
• Administer user accounts and permissions in Google Workspace.
• Assist with the setup and maintenance of Single Sign-On (SSO).
• Manage and secure mobile devices through Mobile Device Management (MDM) solutions.
• Install, configure, and maintain software and hardware for workstations, laptops, and mobile devices.
• Offer guidance and training to employees on IT-related topics.
• Record and track IT issues and resolutions using a ticketing system.
• Maintain IT infrastructure security by adhering to best practices for data protection and privacy.
• Work collaboratively with other teams to address technical challenges and improve systems.

Requirements:

• Proficiency in English (spoken and written).
• Experience in administering Google Workspace (previously known as G Suite).
• Knowledge of Single Sign-On (SSO) and its configuration.
• Familiarity with basic troubleshooting across multiple operating systems (Windows, macOS, Linux).
• Hands-on experience with Mobile Device Management (MDM) tools.
• Strong customer service skills and the ability to simplify technical concepts for non-technical users.
• Excellent communication and interpersonal skills.
• Ability to juggle multiple tasks and adapt to a fast-paced environment.
• High attention to detail and strong problem-solving skills.

Preferred Qualifications:

• Prior experience in an IT Helpdesk or technical support role.
• Certifications, such as CCNA, are an advantage.
• Familiarity with networking concepts and troubleshooting.

• Salary is adjusted twice a year, based on performance reviews.
• Birthday leave: 1 day (after 1 year of service)
• Extra Company holidays: 5-6 days depending on each year
• Long service leave
• Lady leave: 2 days (after 1 year of service)
• Annual health check paid by the Company
• Bao Viet healthcare
• Child raises benefit
• Monthly team-building fund