IT Helpdesk Specialist
freeC's Client

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Full time
Hiring 1 people
Under 1 year
Da Nang
Published 03/10/2024

Job Description

  • Provide first-line technical support to employees through phone, email, or in-person interactions.
  • Diagnose and resolve hardware and software issues across various platforms, including Windows, macOS, and Linux.
  • Administer user accounts and permissions in Google Workspace.
  • Assist with the setup and maintenance of Single Sign-On (SSO).
  • Manage and secure mobile devices through Mobile Device Management (MDM) solutions.
  • Install, configure, and maintain software and hardware for workstations, laptops, and mobile devices.
  • Offer guidance and training to employees on IT-related topics.
  • Record and track IT issues and resolutions using a ticketing system.
  • Maintain IT infrastructure security by adhering to best practices for data protection and privacy.
  • Work collaboratively with other teams to address technical challenges and improve systems.

Requirements:

  • Proficiency in English (spoken and written).
  • Experience in administering Google Workspace (previously known as G Suite).
  • Knowledge of Single Sign-On (SSO) and its configuration.
  • Familiarity with basic troubleshooting across multiple operating systems (Windows, macOS, Linux).
  • Hands-on experience with Mobile Device Management (MDM) tools.
  • Strong customer service skills and the ability to simplify technical concepts for non-technical users.
  • Excellent communication and interpersonal skills.
  • Ability to juggle multiple tasks and adapt to a fast-paced environment.
  • High attention to detail and strong problem-solving skills.

Preferred Qualifications:

  • Prior experience in an IT Helpdesk or technical support role.
  • Certifications, such as CCNA, are an advantage.
  • Familiarity with networking concepts and troubleshooting.


Skills

Single Sign-On
Google Workspace
Mobile Device Management (MDM)

Benefits

  • Salary is adjusted twice a year, based on performance reviews.
  • Birthday leave: 1 day (after 1 year of service)
  • Extra Company holidays: 5-6 days depending on each year
  • Long service leave
  • Lady leave: 2 days (after 1 year of service)
  • Annual health check paid by the Company
  • Bao Viet healthcare
  • Child raises benefit
  • Monthly team-building fund
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
https://freec.asia/
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map