• Monitor call recordings and provide real-time agent consultations with consumers.
• Evaluate agent calls for quality scoring.
• Identify and document instances of non-compliance.
• Develop reports and training plans for agents.
• Collaborate with Trainers and Team Leads to coach and train agents.
• Recommend strategies to enhance call quality and boost sales performance.
• Perform additional tasks assigned by the Operations Manager (OM).

Job Requirements

• Minimum of 6 months of experience in a QA/QC position.
• Familiarity with and experience in telesales.
• Strong ability to identify and recognize non-compliance behaviors.
• Experience in training and coaching is an advantage.
• Proficient in analyzing records to identify issues and propose solutions.
• Excellent communication skills with the ability to motivate and inspire employees.

• Competitive salary based on performance, including a 13th-month salary and quarterly/annual KPI bonuses.
• Foreign-invested company, not a family-owned business.
• Professional and dynamic working environment with free parking provided.
• Annual salary reviews every June.
• Full social insurance, health insurance, and other benefits as per labor law.
• Opportunities to participate in annual team-building activities and Year-End Party.
• Engagement in internal events such as monthly birthday celebrations and Christmas parties.
• Special gifts for employees and their families on occasions like March 8, June 1, October 20, Mid-Autumn Festival, and more.