Customer Support Staff (Japanese)
freeC's Client

Full time
Hiring 1 people
1 years of experience
Ho Chi Minh
Published 05/09/2024

Why You’ll Love Working Here

Annual heath-check
Full social welfare regimes as prescribed
Bonus 13th month Salary ladder increasing: 01 time/year

Job Description

Job Description

COORDINATE THE WARRANTY OPERATIONS: A warranty coordinator processes warranty claims and assists customers through the entire claims process. Your responsibilities include:

  • Collecting data from technicians, communicating with the customer, processing warranty claims, tracking parts, and assessing warranty coverage limits.
  • Coordinate the delivery of parts and warranty goods from warehouse to service stations. Receive and count maintenance products if any.
  • Reviewing warranty submissions, accept or reject claims, collaborate with vendors, and address any issues and settle disputes relating to the warranty contract.
  • Make suggestions to provide customer satisfaction and enhance customer experience.
  • Information to Manager about abnormal incidents, batch errors, critical errors ... to have a quick handling plan, avoid losses and affect customer psychology.
  • Execute monthly Reports include Spare part reports, Revenue and Cost, Stocks, …

Requirements

  • Having experience in administrative support who will be accountable for the efficient and day-to-day operations of department.
  • Experience in customer caring is preferred.
  • Skills: Knowledge of Microsoft Office, particularly in Microsoft Excel functions
  • Male/Female: ages 22 – 30 years old
  • Can communicate in Japanese (N2 or related)
  • Honesty, meticulousness, care, and enthusiasm.
  • Management and organization skills are required

Skills

Customer Service
GA - General Admin
Administration

Benefits

  • Full social welfare regimes as prescribed
  • Bonus 13th month
  • Salary ladder increasing: 01 time/year
  • 12 annual leave
  • Annual heath-check
  • Company trip, YEP, events,...
  • Working in a young, dynamic environment.
  • Be facilitated for unlimited professional and professional training and personal development.
  • Working time: 09:00-18:00, Mon – Fri (Sat can negotiate)
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
https://freec.asia/
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map