Customer Service Specialist

OUTSOURCE SOLUTIONS CO.,LTD

1/ JOB RESPONSIBILITIES:

• Conduct customer care calls to customers. Guide and assist customers in understanding the terms and conditions when participating in the company's service.
• Resolve client complaints and inquiries within the designated scope.
• Advise on the best solutions to address customer issues. Monitor, collect, upload, and process documents provided by customers.
• Handle emails/calls from customers and company partners.
• Act as a liaison between clients and various internal departments, ensuring seamless communication and resolution of client issues. Adhere to company procedures, guidelines, policies, and cultural standards, maintaining a high level of professionalism in all interactions.
• Perform additional duties as assigned by management to support departmental and organizational goals.

2/ REQUIREMENTS:

• Fluency in English (work with customers/partners and banks in the US, work with English 100%, IELTS 7.5 or above/equivalent). Preference given to candidates who are international students from English-speaking countries or have previously lived in the US/UK.
• Good communication and negotiation skills.
• Minimum 2 years of experience in Customer Service Specialist/Customer Care Specialist/Customer Relationship Specialist/Processor Representative positions or related positions.
• Proficiency in meticulous attention and focus on every detail.
• Proficient in Microsoft Office.
• Ability to thrive in a high-pressure environment and work effectively both independently and in a team.
• Good health condition, and able to work night shifts.
• Proficient in time management, task progress management, and tight team management in a high-pressure environment.
• Preference will be given to candidates who:

+ Can start working immediately, attend interviews, and start work promptly.

+ Have previous experience working in banks/financial organizations and possess a solid understanding of customer service practices.

+ Have previously worked with US banks.

3/ WE CAN OFFER:

• High salaries for high performance; Official Salary: 22.000.000 VND + Bonus.
• Work in a foreign-friendly and professional environment.
• Full participation in social insurance according to government regulations.
• Annual regular health check-ups.
• Team building activities and a 13th-month salary based on the company's business performance.
• Receive comprehensive training on company processes before starting work - continuous supervision and guidance from management until proficiency is achieved.
• The company provides all the necessary work equipment.
• Training on software usage such as CRM, ZOOM as required by the company.
• Access to a pantry with free tea, snacks, coffee, noodles, etc., daily. Microwave, refrigerator, hot and cold water dispenser with a view of the city.
• Separate resting area during lunch break.
• Working environment: young, dynamic, productive & speed-focused with various departments and over 60 employees.
• Competitive salary commensurate with capabilities. Fair evaluation and opportunities for career advancement.

4/ JOB DETAILS:

• Employment type: Full-time (Night shift) at the office, remote/hybrid working are not accepted.
• Industry: Financial services in the US market (No insurance, No lending).
• Working hours: 21:00 - 6:00, 22:30 - 07:30 or 23:30 - 8:30, 5 days/ week (working by US business hours).
• Location: 60/15 Ly Chinh Thang Street, District 3, HCM City.

Join our dynamic team and be part of an organization dedicated to delivering exceptional service and support to our valued clients across the United States. Apply now and embark on a rewarding career journey with Outsource Solutions!