Customer Service

Lotte Coralis

- Responsible for service operational tasks: preparing welcome flower, breakfast, birthday cake, newspaper, shuttle bus service, parking management for SR tenant, paper work and support on other tasks as per request

- Handling customer complaints/ incidents

- Planning and holding monthly event for customers

- Coordinate with Front Office, Housekeeping and related teams to improve the service and support in any issue which are related to service

- Composing sales contracts, quotation, all documents for sales activities. (If require)

- Supporting sales team in documents of sales activities, filling systems

- Supporting the sales team in Sales application processing, ensuring document qualification and service guarantee

- Support Team Leader, General Director & other department activities as required.

- Communication, Problem-solving skills;

- Creative thinking, to be able to come up with new ideas to improve customer service standards;

- University degree or highe

- Good at Japanese. Fluently English is a plus poin

- Good at MS Office

- Having experience in customer service or similar job is a plus

-  Competitive salary, enjoy the same benefit and welfare for official employees of Lotte Coralis Vietnam such as: periodical health check, team-building, annual leave, gifts for holidays…

-  Sufficient Insurance: Social Insurance, Unemployment Insurance, Bao Viet 24h Insurance (100% paid by company)

- Parking Allowance, Meal Allowance,…