User Support (Data Maintenance) – French Speaking

Bouygues Construction IT VN

Bouygues Construction Information Technologies (BYCN IT) is the IT branch of Bouygues Construction, a global player in the building, civil works, energies and services sectors. Bouygues Construction operates at all points of the value chain of projects: finance, design, construction and facilities management (operation and maintenance). On every continent, our employees devise and develop solutions that help improve the environment and everybody’s lives.

As part of Bouygues Construction, the mission of BYCN IT is to provide the members of Bouygues Construction with IT services of high quality fitting with their businesses and to deploy solutions to improve communication and people collaboration through worldwide network. BYCN IT has offices in France, Morocco and Vietnam.

BYCN IT has office in Vietnam since 2011 with more than 70 skillful collaborators with strong language skills in French, English and solid experience to build and enhance Bouygues Construction eco system sustainable.

With customer-orientated, as a User Support Operator, you will have a chance to work in various scope of work, business with our users from Bouygues Construction.

What you will be handling in daily operations:

• Maintain information system and database up to date (core business applications and websites):

- Verification of data and input it in business applications following received requests through different channels

- Migrate data from one platform to another

- Hands on & analyze business applications to write how-to guidelines for the users

- Maintain information up to date on assigned business applications

- Test & correction of bugs when there are new updates/deployments

• Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems
• Maintain reports/dashboard updated
• Ensure a continuous update of knowledge bases
• Translate business documents in French <-> English

Attention: This position is not for those who major in IT domain.

• 1 years working experience is preferred. New graduates/ freshers with customer-orientated mindset are welcome
• Professional proficiency in French is mandatory (writing and speaking)
• Proficiency in English is a plus
• It is a plus if you have experiences in one of below skills:

- Ability in using Power BI, VB, VBA, and other programming languages

- MS Office including 2019, Microsoft 365 and related communication tools

- Experienced on database management platforms (CRM Oracle, Salesforce, Drupal, WordPress)

- Experienced with media tools (Illustrator, Photoshop, Camtasia, Powtoon, …)

Must-have Skills

• Be authentic, awesome and willing to step out of your comfort zone continuously
• Can-do attitude
• Sense of communication
• Responsibility and autonomy
• Be a team player
• IT know-how and critical thinking
• Willing to experiment new products/releases

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace
• Great teamwork with Agile mindset
• Fostering mutual respect and understanding
• Strong sharing culture to improve individual development

Individual Development:

• Extensive training and in-depth knowledge sharing sessions
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
• Individual empowerment

Special Care for Employee:

• Work from home 2 days/ week
• Laptop and external monitor for your work
• 100% salary on probationary period
• Up to 2-month performance bonus
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
• Annual health check-up and premium health insurance for employee
• Various attractive teambuilding activities and company trip
• Sport, personal activity sponsor