Solution Implementation Specialist
freeC's Client

Save Job
Full time
Hiring 1 people
5 years of experience
Ho Chi Minh
Published 12/01/2024

Why You’ll Love Working Here

Probation: 2 months (100% salary)
Fixed bonus: Quarterly, Hafl-year
Probation: 2 months (100% salary)

Job Description

  • Adhere to standard company transition and project management by utilizing industry standard tools and methodologies
  • Takes a solution products responsibility (maybe cross-functional, cross-organization, cross-service, involving 3rd parties) to takeover solution delivery to the customer
  • Responsible to implement (install, configure, troubleshoot, support) complex/custom solutions as part of the Professional Services processes
  • Participates in technical discovery, kick-off meetings with customers
  • Manages and deploy POC to customer, responsible for managing quality, delivery time, cost of project and leading them to success
  • Solutions documentation completed in full, with formal testing, sign-off and handover capability enabled
  • Responsible to resolve and/or to propose acceptable solutions for technical issues faced during delivery of services
  • Manages risk during implementation and on-going operations
  • Drives strategies to minimize calls and improve response time, resolution time of software problems
  • Delivers technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system
  • Provides rollover support to end users, when the Help Desk is not available, or issue escalation is required


Product and Technical Knowledge

  • Acquires and maintains current technical knowledge of relevant product/service offerings as it pertains to: document capture, storage, retrieval, electronic workflow, and data and systems integration...
  • Knowledge of integrations into ERP, HR and other applicable systems, good understand about on SDLC (Software Development Life Cycle)
  • Manages changes to technology in both software solution and front-end products
  • Provides “subject matter expertise” to key internal and external stakeholders, specifically the Solution Business Consultant and Solution Architect
  • Proactive communication of relevant technical information in relation to company applications, third party products, competitive solutions, and future trends to appropriate company stakeholders
  • Knowledge sharing is effective by utilizing common language and a communication style tailored to the receiver’s level of understanding

Position Knowledge and Capabilities

  • A detailed technical and customer-relevant understanding of all provided solutions
  • Strong customer management skills
  • Manage and deliver projects on schedule, within budget and with a high level of customer satisfaction
  • Continuously develop and maintain excellent skills within the business solutions domain in company.
  • Create and maintain good working relationships with key solutions sales stakeholders within company and ensure solutions are setup and available in a manner to reflect their strategies
  • Ability to engage internal and external customers quickly and professionally to deliver a superlative customer experience
  • Strong leadership skills – drive, initiative; assertiveness
  • Strong communication skills – spoken, written
  • Strong analytical and problem-solving skills
  • English fluently – spoken, listening, and written

Professional Experience

  • Min 5 years of experience in Enterprise IT environment
  • Experience in working with solution installations and integrations, software pre/post-sales support… is preferred
  • Experience in management, implement, configuration, support of DMS/ECM, ERP, HR, RPA platform is an advantage
  • Experience in programing languages: Java, .Net is an advantage
  • Knowledge of Database, especially MS SQL
  • Knowledge of web service (IIS and Apache)
  • Knowledge of general computer network

Nice to Have Experience:

  • Utilizing strong scripting skills in well-known languages or similar scripting skills
  • Operating Systems included but not limited to (Installation, Basic Configuration and Administration prefer LINUX/UX and/or Windows Server Certification)

Education/Academic Qualifications

  • Bachelor’s degree in Computer Science, or a related field, or equivalent experience
  • Relevant technology certifications


IT Hardware Support
ERP Software
solution implement


  • Probation: 2 months (100% salary)
  • Annual leave: 21 days
  • Fixed bonus: Quarterly, Hafl-year
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
Ho Chi Minh
101-300 employees
IT/ Web


freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map