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Customer Service Engineer

freeC's Client
Save Job
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Full time
Hiring 1 people
3 years of experience
Dong Nai
Published 29/01/2024

Job Description

Key Responsibilities:

Technical Support:

  • Provide technical assistance to customers regarding the installation, operation, and maintenance of company products, including display technologies.
  • Troubleshoot and resolve technical issues reported by customers through various communication channels.

Customer Communication:

  • Establish and maintain positive relationships with customers by understanding their needs and providing timely and effective communication.
  • Serve as the primary point of contact for technical inquiries and issue resolution.

On-Site Support:

  • Conduct on-site visits to customer locations when necessary to address complex technical issues or provide hands-on assistance.
  • Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.

Training and Documentation:

  • Develop and deliver training sessions for customers to enhance their understanding of company products and facilitate successful implementation.
  • Create and update technical documentation, including manuals and troubleshooting guides.

Product Feedback:

  • Gather and relay customer feedback to internal teams, including engineering and product development, to contribute to the improvement of company products and services.

Quality Assurance:

  • Work closely with the Quality Engineering team to identify and address recurring technical issues, contributing to overall product quality improvement.

Escalation Management:

  • Manage and escalate customer issues appropriately, ensuring a high level of customer satisfaction.

Collaborate with internal teams to expedite resolutions for critical customer concerns.


Qualifications:

  • Minimum of 3 years of experience in customer service (CS) within the machine industry, particularly in dealing with Samsung and LG customers in Vietnam.
  • Ability to effectively handle customer issues, review client judgments, and independently drive plant improvement in collaboration with the quality department.
  • Skilled in maintaining positive and productive customer relations.
  • Language: Chinese (required); Vietnamese (required); English ( preferred)
  • Education: Bachelor degree or above

Skills

Customer Relationship
Customer Support

Benefits

  • Attractive salary package and benefits
  • Professional working environments

Career

Company Info

freeC
Ho Chi Minh
101-300 employees

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map