Service Manager (German Speaking)

freeC's Client

Responsibilities

1. Project management

- Make sure new projects are implemented successfully

- Coordinate with other relevant people/departments for project testing

- Gain sufficient project requirements and transfer the knowledge to related people through training

- Monitor project on a daily basis and make improvements/adjustments when needed

- Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved

2. General management

- Provide accurate and timely information for related departments when required

- Control account portfolio (quality, productivity) to meet the predefined targets by maintaining close supervision to the projects

- Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency

- Other task assigned by Supervisor

Requirements

*** Education:

- University degree

- Good in German (B1/B2) and English is a plus

*** Technical skills and experience:

- At least 2 years of working experience

- MS Office (Word, Excel, PowerPoint)

*** Soft-skills:

- Negotiation skill

- Problem solving

- Communication and interpersonal skills.

- Leadership and supervision skills.

- Planning and analytical skill

- Presentation skill

- Team working skill

*** Attribute:

- Strong multi-tasking abilities

- Good team player

- Hardworking

- Innovation and creativity

1. Great Benefits:

- Competitive and performance-oriented remuneration system

- On-going training and development plan

- Promotion & bonus opportunities

- Private medical care for you and your family,

- Professional and challenging working environment.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path

- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits: The innovation is a key value of company. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global: The moment you join company is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of company. Our customers, which are 20% of Fortune 100, are located from around the world.