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• Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident.
• Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team.
• Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent.
• Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions.
• Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team.
• Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work.

Job Requirements

• At least 3 years experiences in providing application support/ consulting to users in a customer focused environment.
• Fluent in French and English is mandatory.
• Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage.
• Experience of analyzing and documenting user need and requirements.
• Motivation, responsiveness, interpersonal, analytical.
• Sense of service and customer orientation.
• Someone who has a sense for training using digital tools is a plus.

General Skills

• Rigorous, concerned for the quality.
• Can-do attitude.
• Methodical/ Organized.
• Team and collaborative spirit.
• Good interpersonal skill.

Individual Development:

• Extensive training and in-depth knowledge sharing sessions.
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
• Individual empowerment.

Special Care for Employee:

• Work from home 2 days/ week.
• Dell laptop and external monitor for your work.
• 100% salary on probationary period.
• Up to 2-month performance bonus.
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working).
• Annual health check-up and premium health insurance for employee (and your beloved children after 3-working year).
• Various attractive teambuilding activities and company trip.
• Sport, personal activities sponsor.