Operations Manager (Japanese)
freeC's Client

Full time
Hiring 1 people
5 years of experience
Ho Chi Minh
Published 26/04/2024

Job Description

Job Requirements:

  • Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
  • Establishing and managing relationship with stakeholders
  • Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
  • Ensure that all audit related issues are brought to a close
  • Identify and drive continuous improvements and initiatives in process
  • Coach & mentor Team lead so that they are able to manage their teams better
  • Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
  • Performance management through top Quartile, Middle and Bottom Quartile segregation and identifying training and coaching needs.
  • To ensure that all internal customer queries are followed up on a timely basis
  • Collaborate with internal teams.
  • To be the Key contact for all problems and queries with specific business assigned.


  • Native Japanese is the must
  • Fluency in English (Speaking, listening, writing and reading). working 100% English and Japanese.
  • Experience in E-commerce will be a plus
  • University/Colleges required.
  • 5 years minimum supervising/leading a team of 50 or more people, in a call center/contact center environment.
  • Experience in a high-growth organization strongly preferred.


Call Center


  • 13th month salary
  • 14 days annual leave/ year.
  • Social insurance, Health Insurance, Unemployment Insurance & Accident Insurance.
  • Annual salary review.
  • Annual health check.
  • Career advancement opportunities.
  • Participate in company training programs and upskill courses.
  • Professional Workplace.
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
Ho Chi Minh
101-300 employees
IT/ Web


freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map