Customer Service mindset

Restaurant Manager

freeC's Client
Save Job
Full time
Hiring 1 people
3 years of experience
Published 21/05/2024

Job Description

Quality Excellence

  • Deliver the wow dining experience to the guest. Encourage any touching point with guests and strengthen the connection. Deliver the memorable experience beyond the guest’s expectation.
  • Pursue company’s service standard/manuals. Make sure our partner delivers the service as company standard and serves dishes in the best condition in the store operation.
  • Commitment for food quality excellence. Serve dishes in the best condition with the right quality and right communication. 
  • Implement routine food quality check to make sure maintaining standard taste and presentation. 
  • Strict management for food safety hygiene control. 
  • Maintain the store ambience/ environment. Secure the guests safety as well as maintain excellent ambience 
  • Be responsible for the store KPI. Consistently tracking the store performance, find out any “Not working” and take the collective countermeasure.
  • Pursue looking for the knowledge to uplift our service quality. I.e, Drinks (Wine) , Food, System APP

People development and training  

  • Ensure interview, selection for all newcomers
  • Pick up potential candidates for the store people pipeline and make sufficient training and promotion plans. 
  • Make sure all teams are executing training on time for all positions
  • Ensure skills partner for key positions

Sustainable Business development 

  • Be the owner of the store P&L
  • Secure sustainable business development and make sure the store is operating with profitable conditions. 
  • Partner roster management: Expect the sales focus and arrange the roster to secure the profit with COL control as well as to maintain company quality. 
  • Manage expenses for ordering/purchasing to secure profit. 
  • Stock control, inventory management, manage the COGS with safety level and export the right result on the inventory 


  • Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain), high service quality.
  • Advanced level in English (Speaking & Writing)
  • Empathy with our vision
  • Culture fit (Omotenashi, Authenticity, Kaizen, Compassion)
  • Work experience in Manager or Supervisor level in Food & Beverage field (Hotel/ Restaurant/ Fast food chain)
  • Have Passion for Culinary
  • Outstanding customer service mindset
  • Have strong leadership, management and problem solving skills
  • Being independent, proactive, patient, high responsibility and willing to work under high pressure
  • Commit to the goals of leading and coaching people


Food Quality


Company Info

Ho Chi Minh
101-300 employees


freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map