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Marketing Customer Support
AdStart Media Pte. LtdWhy You’ll Love Working Here
Working Address
- District 2View map
Job Description
We are seeking a full-time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.
To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.
YOUR MAIN DUTIES:
- Manage large amounts of emails on a daily basis
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions
- Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction
- Keep records of customer interactions, process customer accounts and file documents
- Refer issues and questions to management if necessary
YOUR ATTRIBUTES:
- English fluency is a must
- At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/ respond to different types of characters
- Ability to multi-tasks, prioritize, and manage time effectively
WHAT WE OFFER:
- English speaking in a multicultural environment
- Flexible working time
- Competitive salary and benefits
- Generous annual leave days and paid sick leave days
- Annual Performance Review
- Various training on soft-skills and best practices
- Annual company trips, year end party and periodic team-building activities
Skills
Benefits
- An environment with high energy, flat hierarchy, positive attitude, and growth you would expect from a startup coupled with all of the security and benefits of an established company
- Competitive salary and flexible work life balance
- Paid annual leave and sick leave
- Fun team building activities including annual company trip, parties and other benefits
- An inclusive environment of friends who happen to work together
- And much more
Career
Company Info
About
AdStart Media (www.adstartmedia.com) is a technology-driven company active in digital advertising and mobile payments, well-established and rapidly expanding globally. As an international performance network, we are proud to partner with global brands, publishing houses, media buyers and app developers. We are young, fun, collaborative and very social! At our core, we are a performance driven culture that believes growth comes from the power of meaningful connections. We value given thoughts and opinions to significantly contribute during a rapid expansion period and do meaningful work.
Working Address
District 2View map
Gallery
Head Office: Floor 06, BCONS TOWER II Building, No. 42/1 Ung Van Khiem Street, Ward 25, Binh Thanh District, Ho Chi Minh City
Representative: Kazuki Kunimoto Business Registration Number: 0315334084 - Date of Issue: 16/10/2018 - Issuing Authority: Department of Planning and Investment of Ho Chi Minh City
