Key Account Management

AROBID

Mô tả công việc

We are looking for a dynamic and results-oriented Key Account Management (KAM) to join our team. In this role, you will be responsible for managing a portfolio of key manufacturing business accounts on the AROBID B2B e-commerce platform, focusing on maximizing customer satisfaction and business value. You will work closely with clients to optimize their online presence and drive business growth through the platform.

RESPONSIBILITIES:

• Customer Management: Receive VIP customer groups from the BD Team, onboard and maximize customer value, ensuring they clearly understand how to use the AROBID platform to optimize business operations and user experience.
• Relationship Maintenance: Manage assigned key accounts, ensuring high satisfaction and engagement. Proactively connect, regularly assess performance, and address challenges. Support optimizing stores, improving conversion rates, and expanding the market.
• Customer Support and Success: Act as the main point of contact for support requests, working closely with the Customer Service team to resolve issues promptly.
• Performance Optimization: Monitor account KPIs, analyze data efficiency, and propose improvements to enhance customer experience.
• Cross-functional Collaboration: Coordinate with internal departments (product, marketing, operations) to improve service quality and develop sustainable customer management strategies.

REQUIREMENTS:

• Bachelor‘s degree in Economics, Business Administration, Commerce, or related fields.
• Minimum of 1-3 years of experience working with large enterprise customers in account management or B2B sales, preferably with experience on B2B e-commerce platforms or digital solutions supporting business.
• Excellent customer relationship management skills, with the ability to work with large manufacturing enterprises and develop long-term relationships.
• Proficient in Microsoft Office and customer management tools (CRM, account management), with the ability to analyze data and present strategies.
• In-depth knowledge of B2B e-commerce, business behavior, and customer experience optimization strategies.
• Professional communication, presentation, and negotiation skills; sharp analytical thinking with the ability to provide data-driven optimal solutions.

• Join a strong winning-spirit team of creating new business platforms for Vietnam and SEA.
• Social insurance coverage upon signing your employment contract.
• Generous leave policy: 12 annual leave days plus all Vietnamese public holidays.
• 13th-month salary (applicable from the probationary period).
• Company-provided equipment.
• Well-stocked pantry: tea, coffee, snacks, microwave, etc.
• Engaging company activities: Company trips, team-building events, regular internal events (including live music performances!), and access to company-sponsored badminton courts.