Japanese Speaking - Client Service Manager
freeC's Client

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Full time
Hiring 1 people
Ho Chi Minh
Published 09/10/2024

Job Description

About Company

Company is a B2B information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world.

About The Role

As a Manager in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them and lead a team of Associates and Senior Associates. 

Your key responsibilities shall include:

  • Foster the development of Associate's core research skills by imparting commercial acumen, sales techniques, and effective time management strategies while reinforcing custom recruitment methodologies.
  • Provide opportunities for project management skill enhancement to Associates involved in custom recruitment research.
  • Offer mentoring opportunities to Associates capable of custom recruitment research and project management, aiming to cultivate multi-disciplinary skills and prepare them for advancement.
  • Analyze client project briefs to identify knowledge gaps and conduct comprehensive industry and company research to pinpoint the most relevant experts.
  • Regularly engage with experts to screen and validate their expertise and suitability for specific projects.
  • Demonstrate critical thinking and agility in conducting high-level research on industries and companies, ensuring the selection of experts with the most relevant experience and knowledge to address clients’ inquiries.
  • Uphold clients’ best interests throughout collaboration, ensuring the confidentiality and security of their data and information.

Requirements

  • 2+ years of experience in the information service industry, experience in manager/leader role is a big plus.
  • Skilled in sales, time management & prioritization, negotiation, and professional communication skills. 
  • A client service mentality, which means you are committed to go beyond your clients’ needs to deliver true value.
  • Fluent English is a must; Native Japanese or fluent Japanese is highly essential.


Skills

Customer Service
Client Services
Account Management
Leadership And Managing

Benefits

  • Opportunity to acquire transferable skills including research, sales, negotiation, commercial awareness, professional communication, time management, and project management.
  • Access to learning and development programs, including onboarding bootcamps, and career advancement initiatives.
  • Join a dynamic, entrepreneurial, and fast-paced work environment guided by core values of transparency, diversity, quality, care, teamwork, ownership, leadership, and continuous improvement.
  • Competitive compensation packages, including monthly performance bonuses.
  • Comprehensive benefits such as private medical insurance and competitive savings plans.
  • Sponsored health and well-being initiatives and team bonding activities.
  • Exchange program offering the opportunity to work and reside in Athens or Vancouver.
  • Work in a collaborative and diverse workspace located in the vibrant heart of Ho Chi Minh City.
  • Expatriation support provided on a case-by-case basis.
Company Info
freeC's Client
Ho Chi Minh
101-300 employees
https://freec.asia/
Ho Chi Minh
101-300 employees
https://freec.asia/
HRTech
IT/ Web

About

freeC is the Smart Recruiting Platform that leverages matching technology to actively connect hundred of thousand of employers and job seekers. The success of freeC is determined by our success in operating as a unified team. If you're interesting, ambitious, and eager to advance your career with us, explore our vacancies as below. We're excited to have you on board our ship to help us grow fast, deliver on our mission of actively connecting employers and job seekers around Vietnam

Working Address

Lầu 06, Tòa nhà BCONS TOWER II , Số 42/1, Đường Ung Văn Khiêm, Phường 25, Quận Bình Thạnh, TP. HCMView map