IT Support

freeC's Client

• Act as 2nd level support in Global team;
• Handle incident ticket, support customer via Service Management Tool;
• Frequently communicate with customer via email, phone call;
• Analyze and Understand customer issue;
• Cooperate with other group (L3 support…), identify root cause and solution;
• Troubleshooting, resolve ticket or escalate to L3 support;
• Ensure team KPIs.

Must have:

• In-depth knowledge of: Windows OS (Windows 7 & 10), Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers, Mobile devices;
• Basic knowledge of: Active Directory, Exchange & Apple OS;
• Have background in Business English/ English related field;
• Have 2+ years working experiences;
• Good English communication and time management;
• Able to work independently or team player under high pressure;
• IT Support/ Helpdesk experience is advantage;
• Microsoft Share-point platform, Microsoft Office is an advantage.

Desired Experience:

• Computer OS/Peripherals troubleshooting;
• Handling Different PC Operating Systems (Windows 7/8 and 10);
• Performing Hardware Software Installation (understanding of deployment tools like SCCM) ;
• Basic knowledge of SOE and group policies;
• Printer support;
• Good knowledge of MS Office tools installation & troubleshooting;
• Excellent customer service and people skills;
• Field experience supporting a variety of technologies and services;
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems;
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.

Personal Attributes:

• Strong analytical and problem-solving capabilities;
• Well organized and extremely detail-oriented;
• Strong customer service ethic and great communication skills, both oral and written;
• Passionate about delivering quality no matter what you are doing;
• Can work both independently and in a collaborative team-oriented environment;
• A self-starter, motivated to push the limits and think outside of the box;
• Fondness for solutions that are simple, elegant, and effective;
• Ability to work with and maintain confidential information.

• 13 month salary per year;
• Performance/KPI bonus;
• Flexible option bonus for good performers & retention bonus for outstanding performers;
• 24/7 Health Insurance (Generali);
• Social Insurance (paid on basic salary);
• Healthcare: Annual health check-up;
• Annual leaves: 12 days/year; Holiday leaves: 11 days/year;
• Training courses: Technical skills – Soft skills – English (both local and abroad);
• Other benefits: Company trip, Team Building, Tea Break Parties, Team Lunch, Gift from Tet/birthday/Holiday session,....