Field Service engineer

Bright Laser Technologies

About us

Xi'an Bright Laser Technologies Co., Ltd. (BLT), founded in July 2011, is a comprehensive solution provider for metal additive manufacturing based in China. On July 22, 2019, BLT was listed on the STAR Market with the stock code 688333.SH. As by June 30,2024, the company has approximately 3500 employees, with R&D staff accounting for 25.23% of the total workforce.

BLT’s business portfolio encompasses R&D and manufacturing of metal 3D printing equipment, production of custom metal 3D printed products, development and production of raw materials for metal 3D printing, structural optimization design, process technical services, as well as the development of dedicated engineering software for metal 3D printing. The company has established a comprehensive industrial ecosystem for metal additive manufacturing.To date, the company has installed over 1,400 metal 3D printing systems, with the figure still on the rise.

Responsibility:

▪ Perform installation, commissioning, and calibration of metal additive manufacturing systems, and support for acceptance.

▪ Execute preventive and corrective maintenance, including laser calibration, recoater adjustments, inert gas system checks, etc.

▪ Diagnose and solve mechanical, electrical, and software issues with a first-time fix approach.

▪ Provide on-site customer training on machine operation, safety, and maintenance procedures.

▪ Ensure full compliance with safety protocols, especially in handling metal powders.

▪ Prepare clear and complete service reports, logs, and documentation.

▪ Management of BLT service tools and spare parts inventory to ensure accurate inventory of assigned company assets

▪Collaborate with engineering and support teams for continuous improvement and customer satisfaction.

▪ Support process optimization and contribute to internal knowledge development.

Requirements:

▪ Technical diploma or degree in Mechanical Engineering, Mechatronics, Automation, or related fields.

▪ 3+ years of experience with metal additive manufacturing systems or complex industrial machinery.

▪ Knowledge of a third language (e.g., German, Spanish, or others) is preferred.

▪ Ability to write technical documentation, including procedures, maintenance manuals, installation guides, and service reports.

▪ Strong mechanical, electrical, and pneumatic troubleshooting abilities.

▪ Ability to read and interpret mechanical drawings and electrical schematics.

▪ Hands-on understanding of powder-bed fusion processes and machine calibration.

▪ Proficiency with diagnostic tools and process control systems.

▪ Strong communication skills and customer-oriented mindset.

▪ Ability and willingness to travel up to 50% of the time.

▪ Flexible and adaptable; willing to travel

• Competitive compensation package
• In‑depth training covering the operating principles of BLT’s complete metal 3D‑printing equipment portfolio.
• Structured professional training delivered by technical experts from the Group headquarters.
• International collaborative working environment with close interaction with the global headquarters