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We’re looking for interpreters to handle real-time calls across healthcare, banking, insurance, and emergency services. You’ll bridge communication between English and Vietnamese speakers—sometimes in high-pressure situations.

Your Responsibilities:

• Acting as Interpreter between a wide range of people with diverse voices, accents, speaking tempos and personalities.
• Providing parties with clear and exact translations of written materials, and interpretations of verbal communication.
• Providing interpretations of questions, answers, statements, arguments, explanations, and other forms of verbal communication.
• Completion of daily activity logs and other documentation.
• Complying with applicable ethics and standards

Requirement

• Fluent English (IELTS 7.0+ or equivalent). Having experience in similar position is big plus.
• Able to work night shifts (mandatory)
• Own a laptop/PC with webcam + strong cable/fiber internet
• Updated OS (Windows 11, MacOS 12+, etc.)
• No mobile data or broadband — only stable, wired connection

• Remotely 100%
• Working hours: Night Shifts ONLY, 8 hours/ shift, rotational from 8 pm to 9 am (Vietnam time)
• Working Days: 5 days/ week, from Monday to Sunday

1. 105 hours (about 3 weeks) of training – Training Allowance Will Be Provided

Eligibility for training allowance:

- You must take a final assessment at the end of training. If you fail, you MUST retake the assessment.

- If you do not retake the final assessment, you will not receive the training allowance as you did not fulfil the training hours (105 hours).

- If you pass the final assessment, you need to step into operation IMMEDIATELY with no gap in between.

- Failing to step into operation will be considered as breach of contract and lead to termination. Hence, you will not be entitled for training allowance.

2. Internet Reimbursement - Claimable up to RM 95 per month (Upon completion of a minimum of 160 hours per month)

- Must provide internet bill for claim purposes

- If you do not complete the 160 hours in a month, you will not be entitled for the internet reimbursement

3. Interpreter will receive Writing Pad and Jabra Headset upon joining Operation

- Security Deposit RM 400 for the gadgets will be automatically deducted from the first pay. This is refundable if we received the gadgets in good condition during resignation/end of contract.

4. Annual Leave (AL) – 12 days per contract year. It is an earned leave basis upon completion of a minimum of 160 hours per month.

5. Encashment – If the Interpreter works on the Gazetted Public Holidays (A mixture of US and Malaysia PH), they are entitled for encashment. Entitled when it falls on a working day and rest day only, not on off-day.

6. Medical Leave (ML) - 14 days per annum. Need to be attached together with a medical certificate. If you have excessive MC, your contract will be terminated.

7. Insurance - Medical Insurance only (In-patient and Out-patient). Only for Malaysian, Permanent Residence and Spouse Visa in Malaysia.