Divisional Head of Service Operations

freeC's Client

Area of responsibility:

• Overarching best practices approachs regarding the indoor service organization (Operational planning, 1St Level, 2Nd Level Support, Remote Monitoring and Orderpreparation, Materialmanagement)

• Technology and process

• Fulfillment of objectives for the region

• Cost company actual vs budget

• Business planning & Workforce management

• Direct short-term and long-range planning and budget development to support strategic business goals.

• comply with legal regulations, ethics and policies regarding general duties and management.

Activities:

• Derivate objectives for Departments out of region objectives, set and communicate this objectives

• Check KPI's from the sub-region vs Plan, performance tracking

• Monitor & discuss sub-region performance, success of counter measurements

• compare and discuss actual vs. Budget on department level

• Permanent optimizing of internal procedures and structures

• Close collaboration within the region

• Ensure HSE conformity

• Ensure intern development and training of staff

• Discuss and define Workload Contingent/Quota with Service Director and Head of Subregions and Workforcemanagement

• Discuss updates and retrofits and plan performance of these with HQ Global Service

Authorities:

• Decision on hiring, dismissal, performance management, appraisals and bi-annual performance reviews of HoDept. jointly with local HR

• Signing compromise agreements up to a value of xxxx€

• Decision making power and signing power in line with four eyes principle and compliance rules, in particular

- Limitation in the contract as Managing director, either named as “ RULES OF PROCEDURE RELATING TO GENERAL DIRECTORS” or “action with prior approval” together with HQ Global Service

- Staffplaning and adjustments together with the Service Director

- Approving of Investment, Contracts up to a value of xxxx€, regarding the actual rules

• 3-5 years of experience in operation and maintenance

• Fluent English, currently residing in Vietnam

• Experience in wind power is an advantage

• Experience in cost management, budget, financial mindset