Director of Crisis Management & Risk Mitigation

freeC's Client

Key Responsibilities:

• Develop and implement a comprehensive crisis management strategy to prepare for, respond to, and recover from potential crises, ensuring minimal disruption to operations and brand reputation.
• Lead a cross-functional Crisis Management Team composed of members from Corporate Communications, Legal, Compliance, Customer Relations, and Operations to ensure coordinated responses.
• Conduct risk assessments and develop contingency plans for various crisis scenarios, particularly those unique to the e-sports and online entertainment sectors.
• Serve as the primary point of contact for all crisis-related communications, both internally and externally, including with regulatory bodies and the media.
• Establish crisis monitoring systems and conduct regular training and simulations to ensure all stakeholders are prepared for potential crises.
• Collaborate with the Legal and Compliance departments to ensure all crisis management strategies adhere to regulatory requirements, particularly in the gambling and online entertainment sectors.
• Develop post-crisis analysis reports and lead debriefing sessions to identify lessons learned and implement improvements to crisis management plans.

Experience and Qualifications:

• A minimum of 6 years of experience in crisis management or risk mitigation roles, preferably within gaming, e-commerce, fintech, or other high-paced and regulated industries.
• Proven track record in managing complex crises, including regulatory issues, public relations challenges, and operational disruptions.
• Strong leadership skills with experience in leading cross-functional teams.
• Excellent communication skills, with the ability to convey complex information clearly and effectively under pressure.
• Bachelor's degree required; a Master's degree in Business Administration, Risk Management, or a related field is preferred.
• Certifications in Crisis Management or Risk Mitigation (e.g., Certified Crisis Management Professional - CCMP) are a plus.

Skills:

• Exceptional strategic thinking and decision-making abilities.
• Proficient in risk assessment, crisis communication, and stakeholder management.
• Ability to operate effectively in a fast-paced, dynamic environment with a commitment to ethical standards.
• Strong organizational and project management skills.

Cultural Fit:

• Must align with our core values of simplicity, speed, creativity, adaptability, integrity, and ethics.
• Demonstrates resilience, adaptability, and calm under pressure.
• Committed to fostering a collaborative and innovative work environment.

• Bonus: Year-end Bonus, and performance bonus
• Meal allowance: $15/day
• Provided with100% for Visa/ Work permit (after probation)
• Provided with 100% for accomodation (center of Bangkok, nearly BTS - MRT, with full service of Super Mall, Swimming pool, Gym, Co-working space...)
• Flexible about working days in a month (can have 6-7 days off in a month as long as enough 23-24 working days/month)
• Provided with travel allowance: $150/quarter (after probation)
• Provided with 100% courses for working purposes.
• No require to compensate any cost when offboarding, and no keeping any personal documents of the employee (ID Card, Passport,...)
• Other benefits for high level positions