Customer Support (English)

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We are looking for Supporters who are enthusiastic and ready to challenge with exciting digital products.You will work with other team members on the following tasks:

- Respond to feedback and support customers' requests.

- Consult and guide customers in the process of using the product, as well as provide necessary documents.

- Coordinate with team to come up with the best solution for customer's problems.

- Collect and report the problems that customers often encounter in order to give suggestions to improve the product.

- Prepare internal documents for support team and public knowledge base articles for customers.

- Manage good relationships with customers on behalf of the company, accompany customers to help them achieve the best results.

- Encourage customers to leave feedback and reviews for the products.

- Participate in the development process, give your personal opinion to improve products.

Requirement

- At least 6-months experience in supporting digital/SaaS products

- Good English to communicate with customers.

- Ability to fast learn and use technology.

- Ability to communicate clearly, understandably and convincingly.

- Patient and empathize with the difficulties that customers face.

- Careful and responsible.

- Have a basic knowledge of ecommerce is an advantage.

- Have a basic knowledge of HTML, CSS and JS is an advantage.

- Competitive salary, 13-month salary, quarterly performance bonus, health & social insurance

- Be a part of a lively, open-minded and "no-boss" startup environment

- Focus on your individual development

- Annual Company trips

- 12 days paid leave per year, 2 days work-from-home per month

- Performance reviews twice per year with dedicate and genuine conversation

- Foody free everyday