Customer Service Staff

freeC's Client

Job Description

Customer Care

• Provide Product knowledge to customer.
• Assist customers with any product related inquiry.
• Add-on any additional purchase request for customer.
• Receive information and support customer care, resolve warranty complaints of customers.
• Track the status of warranted products at Authorized Service Centers and give feedback back to customers.
• Coordinate delivery in and out of warranty spare parts

Reports - Statistics

• Pickup/Return warrant products report
• Spare part report (Under Warranty/Service charge)
• Revenue/Expense Reporting
• Monthly cooperate with the Authorized Service Provider to statistics common defects of the product to send feedback to the manufacturer about common failures.
• Make reports on the rate of warranty goods, response progress, warranty goods, repair quality ... of Authorized Service Centers
• Monitor the warranty rate on time and overdue.
• Update changes in the manufacturer's warranty and maintenance policy to the Authorized Service Provider.
• Information to Manager about abnormal incidents, batch errors, critical errors ... to have a quick handling plan, avoid losses and affect customer psychology.
• Perform other work as required by line management.

Requirements

• Minimum 3 years of experience in charge of Customer service position. Experience in the electronics industry or small home appliances is preferred.
• Knowledge: qualified in electrical, electronic, refrigeration engineering.
• Be able to communicate in Japanese or English (N3 or Intermediate level)
• Skills: Proficient in office informatics,
• Honesty, meticulousness, care, and enthusiasm. 
• Fast handling in all situations at work.

• Full social welfare regimes as prescribed
• Bonus 13th month
• Salary ladder increasing: 01 time/year
• 12 annual leave
• Annual heath-check
• Company trip, YEP, events,...
• Working in a young, dynamic environment.
• Be facilitated for unlimited professional and professional training and personal development.
• Working time: 09:00-18:00, Mon – Fri (Sat can negotiate)