Customer Service Representative Night Shift
Công ty Canawan Global

Full time
Hiring 1 people
2 years of experience
Ho Chi Minh
Published 02/10/2024

Working Address

  • 213 Chu Văn An, Phường 26, Bình Thạnh, Thành phố Hồ Chí Minh 717014, VietnamView map

Job Description

Key Responsibilities:

● Provide prompt and effective customer support via multiple channels (hotline, SMS, email) on platforms like Etsy and TikTok

● Manage order status updates, addressing customer questions and concerns proactively.

● Resolve customer complaints and negative feedback efficiently, focusing on enhancing satisfaction and loyalty.

● Maintain transparent communication with customers through timely confirmation emails and updates.

● Report regularly to the team leader on progress, customer feedback, and any emerging issues.

● Collaborate effectively with cross-functional teams to resolve complex customer problems.

Requirements:

● Experience: Prior Print on Demand (POD) experience or at least one year of relevant customer service experience is preferred. Ability to manage a high workload and perform effectively under pressure is essential.

● Language Proficiency: Excellent English (IELTS 7.0 or higher) with strong written and verbal communication skills.

● Customer Focus: Proven ability to provide exceptional customer service, demonstrating empathy and effectively handling challenging situations.

● Attention to Detail: Meticulous and organized, with the ability to prioritize tasks and meet deadlines.

● Problem-Solving Skills: Strong analytical and problem-solving abilities to identify and implement effective solutions.

Skills

Computer And Networking

Benefits

● Competitive Salary: 9,000,000 - 12,000,000 VND per month (negotiable based on skills and experience).

● Allowances: Meal and night shift allowances provided.

● Working Hours: 8:00 PM - 4:00 AM (one day off per week). Remote work after 1-2 months of paid on-site training.

● Overtime Pay: Fair compensation for overtime, in accordance with government regulations.

● Insurance: Comprehensive social insurance coverage.

● Supportive Environment: Friendly and collaborative team environment.

● Attractive Bonuses: Year-end bonuses, a 13th-month salary, and biannual performance-based salary reviews.

● Team Activities: Participation in annual team-building events and year-end parties

Company Info
Công ty Canawan Global
Ho Chi Minh
51-100 employees
https://canawan.com
Ho Chi Minh
51-100 employees
https://canawan.com
Import & Export
e-commerce
Logistics & Supply Chain

About

CANAWAN PTE. CÔNG TY TNHH. là công ty hàng đầu trong ngành POD bắt đầu với sứ mệnh cung cấp cho bạn trải nghiệm tuyệt vời thông qua dịch vụ đặc biệt.


Chúng tôi đã dành nhiều năm để tìm kiếm những nhà máy tốt nhất để sản xuất thiết kế yêu thích của riêng bạn vì chúng tôi tin rằng mỗi món đồ trở nên ý nghĩa hơn bao giờ hết khi bạn có tiếng nói trong đó.


Chúng tôi tự hào đang phát triển theo cách riêng của chúng tôi mỗi ngày, biết chính xác rằng chúng tôi là tất cả vì bạn và hạnh phúc của bạn, chỉ cần để chúng tôi ở bên cạnh bạn và chúng tôi sẽ làm cho nó đúng.

Working Address

213 Chu Văn An, Phường 26, Bình Thạnh, Thành phố Hồ Chí Minh 717014, VietnamView map