Customer Service Representative

HR2B - Talent Recruitment JSC

Manage order and delivery

• Captures, records and commits customer orders according to customer needs, agreement, and defined service level
• Proposes product alternatives in case of phase-out or shortage
• If relevant, optimizes, plans, and coordinates the delivery with customers and partners

Monitor Execution 

• Handles customer orders portfolio and monitors the execution
• Liaise with the relevant partners to ensure on-time deliveries and service commitment
• Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
• Informs and follows up with customers

Manage request 

• Captures customer’s requests & claims
• Analyses and provides issue resolution or appropriate answer
• Contacts, follow up, and closes the loop with the customer
• Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Support sales

• Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests, and portfolio management

Apply and improve work methods

• Applies standards and procedures (including internal control rules & embargo ….).
• Contributes to continuous improvement to enhance work methods and customer satisfaction

Other tasks assigned by the Manager upon business needs

• Candidate must have Bachelor's Degree in Foreign Trade/ Business Administration-Accounting or related fields
• At least 02 years of professional experience in customer service or related services in MNC 
• Possess effective communication skills (written and verbal). Proficiency in English in written & speaking 
• Advanced skills in excel, access, SAP, Power BI
• Detail-oriented, precise and data-driven, and good at analysis skill
• Well-organized and initiatives 
• Customer focus and serviced – mind oriented 
• Good level of solving the problem 
• Teamwork & collaboration

• Được tham gia BHXH, BHYT, BHTN đầy đủ theo quy định của Nhà nước