277b Đ. Cách Mạng Tháng 8, Phường 12, Quận 10, Thành phố Hồ Chí Minh, VietnamView map
Job Description
Provide Customer Service in a Call Center or other area of the operations to assigned customers and accounts.
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
To respond and ensure the customer inquiries and requests are addressed in a timely manner.
To coordinate with other internal teams to ensure customers’ requirements are met.
To handle customer complaints according to the Company procedures and policies.
To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.